I cannot receive texts on my Samsung Galaxy A12

[tamanska]

I cannot receive texts on my Samsung Galaxy A12 phone 

[Star_girl]

Is it a brand new phone? Try to do factory reset to fix this problem.

[lminvti]

Hi there, have you tried Clear the cache and data for the Messages app? If so you could try wipe cache partition, also check if you have enough storage on your phone.

[Ferenc75]

Hi there,
I recommend first to try out the clear cache recovery process

https://youtu.be/xH_cMZrGNmA?si=UghwszVr-Ml9jLO1

[Ferenc75]

Just posted the same 😂👏

[lminvti]

Just 1 minute late haha 😄 but that's impressive, happened with other members as well where we post same thing on literally same time haha 👏👏😄

[JAMES4578]

Hi @tamanska  some additional Troubleshooting which has not been mentioned:

Ensure Mobile Data is enabled.. check that your preferred sim  is assigned  to Messages, Settings-Connections-Sim card Manager.   check that Text is set as Default if that is preferred option, Settings - Chat Settings -Select Default Messaging Type, and set this to 'Text or Multimedia Messages'.   If you go to Messages- Menu(3 dots)-Settings-More Settings-Text Messages check that a number is poulated in the  Message Centre Section. If not you would need to  contact your Network.

otherwise  restart phone and check for any updates.    If no solution try resetting the Network connections,Settings-General Management-Reset-Reset Network Settings.

However if all else fails possibility there is an issue with the sim card and you may need to reinsert or seek further advice.

[lminvti]

On point and More detailed like always 👌

[JAMES4578]

Thanks, some of your posts are detailed though. 😀

[lminvti]

Appreciated @JAMES4578 😁