11-12-2022 05:44 PM in
11-12-2022 11:24 PM in
11-12-2022 11:28 PM in
12-12-2022 02:26 AM - last edited 12-12-2022 02:57 AM
12-12-2022 08:28 AM in
13-12-2022 01:47 PM in
Hi guys. Just adding this:
“If you didn't sort your APN setting out as you noticed they were different in November then that's your problem (still) I'm afraid” could also be interpreted as KevP79 speculating (correctly or incorrectly) on the current issue being a hangover from the previous one, rather than it being your fault/responsibility, Anna-Marie. I'm more leaning towards the former interpretation, but I can see why the latter can be easily done.
Also, if you haven't done so already, and if you wish to, it might be worth sending an error report with log files on this one to see if there's anything the Samsung developers can do to resolve the potential compatibility issue.
Guidance for sending error reports:
As soon as the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report and log files for the Samsung developers to analyse.
13-12-2022 06:04 PM in