A72 unresponsive screen

Members_nKESL5v · ‎22-04-2022

My phone starts fine and then operates normally, but after a few minutes use the screen becomes unresponsive to touch/swipe etc. Only solution is to keep forcing a restart so I can use for a short while.

I've tried starting in Safe mode and the have the same issue.

The screen must be ok as it works for a while, but why does it suddenly become unresponsive?

Any help appreciated

Dean81 · ‎02-01-2023

As I saw, it seems that flat cable is the problem with this model. I am facing the same problem as a lot of people. Some of the forums are filled with reports about the A72 screen.

Dean81 · ‎02-01-2023

Europian users also have the same problem.

Bigslime96 · ‎05-01-2023

I thought this problem only happened with asian market versions of the A72

ZaiMedZ · ‎05-01-2023

It's everywhere. I told you my mom in canada said people there doesn't want a72 series bcoz of this reported issue. It seems samsung doesn't even care. They already earned money. That is all that matters

Dean81 · ‎05-01-2023

Can someone at Samsung explain this problem that A72 users all over the world seem to be having? I can link to a hundred forums and videos where people are upset about screens that don't work.

There is a video of a guy fixing a few A72 that all have the same problem. https://www.youtube.com/watch?v=I4OB-wYtGZI&t=85s&ab_channel=sorsamoun

Bigslime96 · ‎10-01-2023

It's not only a A72 problem

Other samsung models have the same issue

I don't know if it's bad hardware or something else

Tobi DRC · ‎12-01-2023

@Members_nKESL5v wrote:
I spoke too early. Phone worked for a while but now back with the same issue 😥

Please mark as unsolved to avoid confusion

Tobi DRC · ‎12-01-2023

Tried all these apart from factory reset but still having issues. I think we should start a thread of this on twitter. Maybe then samsung would provide solution. #a72ScreenIssues

Dean81 · ‎13-01-2023

I replaced by myself the main flat cable six days ago, and my phone is working without any issues so far. I bought a new original cable for around 12 euros. So, this is definitely Samsung's fault, considering that more and more users are reporting the same problem. I must say that my phone has been still under warranty, and it didn't fall or something like that, but unfortunately, can't use the warranty, because I moved recently to another country.

Tobi DRC · ‎13-01-2023

Mine is still under warranty... so I will go to samsung support center today or tomorrow to return device of have it fixed