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YouTube green screen issues

(Topic created on: 18-07-2025 12:58 PM)
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Mburke78
First Poster
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Installed the latest software UI 7 on my A34 mobile and YouTube is now broken.  The playback is stuttering and then the screen turns green.  Audio is still playing but the phone becomes unresponsive and has rebooted a couple of times. Tried different browsers, soft reset, cleared YouTube cache and cleared android cache.  Nothing works. 

 

Anyone else had this issue?  Suspect it the UI 7 update that's caused this but can't find an official update to acknowledge the problems.  

4 REPLIES 4
AndrewL
Moderator
Moderator
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@Mburke78: Please try restarting your device to address any software issues which might be a contributing factor. Now, head to Settings > Device care > Memory > Clean now. If the issue persists, press and hold on the YouTube app icon > Uninstall, then reinstall the app via the Google Play Store. 

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Frazzlbiker
Black Belt 
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I've the A34 & installed UI 7 android 15 around 2 weeks ago my phone is running perfectly no issues at all & no issues with YouTube either
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sd2102
Student
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I use the A34 as well and encountered all the same issues while running YouTube from my browser. I performed the above steps, but the problem still persisted. This only started once I installed the UI 7 update recently. Any solutions would be much appreciated!
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aznelli
First Poster
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My aunt's A34 also has been having the same problems, esp with YouTube after last week's update. I think the memory clean now works for now

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