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Original topic:

A72 unresponsive screen

(Topic created on: 22-04-2022 02:34 PM)
Members_nKESL5v
Apprentice
Options
Galaxy A Series

My phone starts fine and then operates normally, but after a few minutes use the screen becomes unresponsive to touch/swipe etc. Only solution is to keep forcing a restart so I can use for a short while.

I've tried starting in Safe mode and the have the same issue.

The screen must be ok as it works for a while, but why does it suddenly become unresponsive?

Any help appreciated 

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1 Solution


Accepted Solutions
Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Do you have a screen protector fitted ?

Using Safe Mode will help to highlight if a downloaded app or theme might be the issue @Members_nKESL5v 

Please look at the diagnostic tools in your Samsung Members App and also there is one via your phone app and dialing *#0*#

Try > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

As a last resort back up and factory reset.

A Samsung Service Centre can provide support.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

View solution in context

4 REPLIES 4
Solution
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Do you have a screen protector fitted ?

Using Safe Mode will help to highlight if a downloaded app or theme might be the issue @Members_nKESL5v 

Please look at the diagnostic tools in your Samsung Members App and also there is one via your phone app and dialing *#0*#

Try > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

As a last resort back up and factory reset.

A Samsung Service Centre can provide support.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

Members_nKESL5v
Apprentice
Options
Galaxy A Series

Many, many thanks - Clear Cache Partition appears to have done the trick

BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

My pleasure @Members_nKESL5v  👍


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Members_nKESL5v
Apprentice
Options
Galaxy A Series

I spoke too early. Phone worked for a while but now back with the same issue 😥

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