26-08-2023 05:08 PM in
A72 JUST OUT OF WARRANTY
touchscreen unresponsive GHOST FINGER
FACTORY RESETS TIMES 7
updates tried alll USELESS
##works well will a USB mouse....##
Funny how samsung trouble shooter does not had a unresponsive touchscreen button or commonly known ghost finger button
Online they say its a £10 ribbon that needs fitting but not much profit in that
samsung kings cross ay £180 for new screen and if that doesnt work a new motherboard for a few hundred more.
Works well with a usb mouse so obviously not motherboard or screen problem
26-08-2023 05:22 PM in
Hi there, @justoutofwarrantygoe. Although we can't overturn the decision of the engineer (who will have done a thorough inspection), you may wish to look at your other repair options here:
While I can't say whether the outcome will be different, you could certainly get a second opinion on what's needed to get your A72 up and running again.
You may wish to continue liaising with the In-store team at Kings Cross:
Alternatively, you can also liaise with our array of Support Teams here:
Please let us know when you get this resolved.
26-08-2023 05:35 PM in
26-08-2023 05:42 PM in
Hi, @justoutofwarrantygoe. It's important that you get your A72 working as it should. I'd recommend taking this up with the engineer, who'll be in a better position to advise about the cause of and resolution for the touchscreen issue you have encountered.
An inspection is always the best course of action when your phone is not working as expected. I appreciate that you've started the ball rolling, so I recommend continuing to discuss this with the team at Kings Cross...or you could look at getting another inspection.
04-09-2023 01:40 AM in