The finger print sensor is not working

[Nguyễn Hoàng Tùng]

I have a samsung A16 5G just bought after 3 week.The finger print sensor is not working after i try in Safe mode;clean the sensor;reset all the setting and try delete and create a new profile for my finger print.Netherless,when i create my new profile the sensor didnt work and when i press my finger on the sensor.It only say 15% and remove my finger and all that.Also i try in diagnosis mode in the setting and all the funtion work except the print sensor.Will i get warranty for this ?

[QtheMen1999112]

That's why I'm sticking with My A15 5G cause it's better phone than that one

[BandOfBrothers]

Hello @Nguyễn Hoàng Tùng and may I extend a Warm Welcome to the Samsung Community Forum 👋 

Your phone will have a 2 year manufacturer's warranty ,so as long as the phone shows no aesthetic damage or water sensor trip then Yes Samsung will assess the phone to repair under the Manufacturer'sWarranty.

If there was to be a charge then Samsung would contact you for authorisation to proceed. 

You have carried out some good troubleshooting steps already.  👍

There is the diagnostic tool found in your Samsung Members App to see if that highlights anything. 

Also there is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Feedback can be sent to Samsung via the Samsung Members App too for samsung to analyse and possibly reply with help. 

And as a very last resort back up and factory reset.

Samsung Help Link > https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working. 

If i can be of any further help please don't hesitate to ask  😎  

[Ocean_Waves_S21plus]

Thanks for providing an opinion. But it's needed to know what's going on. Technically speaking, your phone isn't better.

[QtheMen1999112]

Yes my phone is my fingerprint works quickly to unlock my phone when needed to send a message or I could be our phones waiting for one ui 7

[itsnotlookinggood]

It kinda is tho. It's the same processor with a headphone jack

[Ocean_Waves_S21plus]

Well, samsung must've removed the feature for a reason. I haven't seen them in any phones since

[itsnotlookinggood]

Nah there's no reason , they are forcing people to switch to wireless and buy their wireless buds

[Ocean_Waves_S21plus]

You can use the charging input. There is no reason for us to argue over a headphone jack

[itsnotlookinggood]

We aren't arguing, I was just stating facts