A50 videos in fast foward, no sound mode.

[LF93]

Since my last update my A50 is playing videos in fast forward mode. The sound will not play either. No sound for alarm, music or videos either. I've reset the phone several times, that helped at first. I removed the SD and sim card, that helped once too. Nothing since despite factory restting the phone. First I had a mic issue which needs repairing and now this, help!!!

[Aryan Jinesh]

Hey could you fix it

[A50G]

Here is the problem, you have to finish the update, worked for me, you can try it!

[Mantik]

After 2 YEARS there is still no adequate solution and also no fix since it happened to me 2 days ago. Seriously how big ... you giving about this problem

[Basitmos]

Hi, this is a problem for me too. To add other stuff I saw regarding this problem, I decided to reply.

I was delaying an update for a long time and decided to update it (Last was Oct 2021). After some time, my mic and speaker started to not work so I tried to remember if I dropped it in water but I certainly don't remember anything of some sort. Then videos started playing on x2, even on platforms where it doesn't have a feature like that (Snapchat, Whatsapp). I noticed that my sound buttons (which were set to Media) were toggling sound for phone when it is open, and Notifications on sleep mode. After a while the videos did not start at all. It would say resumed and not play it. In Snapchat, it would open and close immediately. After a week, it randomly came back, worked for 2 more days and came back to square zero. On phones, the other person can't hear me and nor can I.

[Mantik]

Yea, totally same issue... found solution? To me it looks like the motherboard is  or some mechanical connection on loose. It is not 'cause of software I guess. Somewhere I read "massage" the back of the phone, so I tried knocking several times on the back and then restart and sometimes it works, sometimes I have to repeat the process but in the end the phone start working as before, well... until I throw it or put it down toughly. Then after sometime phone starts lag hard and in the end crash and self reboot. But it's all just a GUESS, nothing proved.

[Neba91]

Year and a half later I haven't had any problems since I did a master reset. I update the software regularly and the phone works fine.

For anyone doing master reset, use Samsung Smart Switch to backup all of your apps/data/files to your PC first.

[Mantik]

Well, I did the master reset and the very next day it crashed again so... idk anymore

[Lalhriathlua Ralte]

i would like to try it out

[Lalhriathlua Ralte]

How??

[Mantik]

Don't even bother, it doesn't help. I took the phone into service and after 3 and half WEEKS they said it is something with mother board, don't know what but it is caused by mother board. Exchanged for used mother board (cause new with be x2 more expensive) and works fine