A50 videos in fast foward, no sound mode.

[LF93]

Since my last update my A50 is playing videos in fast forward mode. The sound will not play either. No sound for alarm, music or videos either. I've reset the phone several times, that helped at first. I removed the SD and sim card, that helped once too. Nothing since despite factory restting the phone. First I had a mic issue which needs repairing and now this, help!!!

[jithujohn]

Since my last update my A50 is playing videos in fast forward mode. The sound will not play either. No sound for alarm, music or videos either. I've reset the phone several times, that helped at first. I removed the SD and sim card, that helped once too. Nothing since despite factory restting the phone. First I had a mic issue which needs repairing and now this, help!!!

[Vishvajit]

Also I have the same problem with my phone from last 5 days... please help me out to resolve this issue.

[Spiceup22]

I have same problem with my A50. This all because of LED replacement. Hope u guys change  the LED screen.

[schiripal]

Tried that. Doesn't work. Technician advised replaceing motherboard whereas this clearly is a software bug...

[schiripal]

Problem returns. Not a permanent fix.

[Neba91]

I'm having the same issue with A51 right after update of my system.

This is shocking. How can Samsung allow something like this? And no fix? Wow. 

[Neba91]

I though I fixed it for a moment, but of course I didn't.

[Kannan C]

Same problem with my Samsung A50. Samsung service center people said its OS issue and charged money, after 2 days issue re-occured, they cleaned and charged money. Now they were saying i need to replace the motherboard. Dont know why they like to change my motherboard for software issue. Seems like samsung throw bad updates to non- warranty models and forcing customers to buy new ones.

[Neba91]

I wrote my experience above, this happened to me on 14th of October. I did a master reset and haven't had any problems since to this day, December 11th. Everything is working well. However, I am postponing my system update for about two weeks now - I always think it will make the same problem, and I never have time for a new potential master reset.

But the main thing is - after master reset phone is working ok for month and a half, almost two, so far.

[Moulham sh]

Hallo i had the same issue and  i contacted Samsung. They told me to  do soft reset and i did it and its worked. 
I hope it is not too late for you. 

 Soft reser: hold the power Button and the low volumen Button until your phone restart automatically.