09-02-2020 11:40 PM
Since my last update my A50 is playing videos in fast forward mode. The sound will not play either. No sound for alarm, music or videos either. I've reset the phone several times, that helped at first. I removed the SD and sim card, that helped once too. Nothing since despite factory restting the phone. First I had a mic issue which needs repairing and now this, help!!!
10-02-2020 11:38 AM
10-02-2020 11:35 PM
Hi Andrew,
It's none of what you mentioned. The phone wont even allow me to record video. Sometimes the video plays but it jumps forward by 3-5 second intervals. Other times the phone wont even play the video. I've had previous microphone issues which were not fixed correctly by the phone company engineer so I've had to bring the phone to a third party for that.. and now this. I've rebooted the phone, erased the cache, removed and reinserted the sim and SD card, I've tried the *#0*# menu with no luck either. This is literally only happening since I've updated the phone. Is there a way to uninstall an update to see if that's the issue? I'm extremely unhappy with this phone, nothing but issues the past 10 weeks or so
07-04-2020 07:35 PM
I have the same problem right now. Have you already fixed it sir? Please let me know.
07-04-2020 09:04 PM
08-04-2020 03:15 AM
Oh. Thanks for the response sir.
08-04-2020 10:04 AM
Ah yes, if you tried the *#0*# menu, this would usually indicate a hardware issue. Did you get in touch with one of the Support Teams to get this sorted?
Welcome to the Community!
18-04-2020 09:41 AM
I am having the same problem since I have updated my mobile.
Videos are platong with heavy speed with no sound.
WhatsApp videos are playing superfastly with no sound.
No able to hear phone calls on either of the speakers...pls help me fix it at once...
18-04-2020 10:40 AM
I still can't fix it myself. I've done factory reset, and restarting my phone many times, but the issue is still there.
02-05-2020 09:24 PM
Did you manage to have a solution from samsung ? I'm having the same problem
ALOOOO SAMSUNG