25-03-2025 01:47 PM - last edited 25-03-2025 04:21 PM
My monitor was automatically updated to version 1661. When I press the home screen button, it gets stuck on the ‘Preparing… Please wait’ screen.
I restarted the software and tried everything, but it still gets stuck at the same screen.
Thank you in advance for your help.
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4 weeks ago - last edited 3 weeks ago
I have a fix for you guys which worked 100% for me on G85SB monitor. I was stuck in never ending "Preparing..." loop 1 - 99%.
You need to do "hard reset", then update should finish.
Step for "hard reset":
1) Turn on the monitor
2) Hold down POWER button on the monitor for 5 seconds. On this monitor, there is joystick on the back, you need to press it, menu is opened, move to Power Off option on the menu, then press the joystick and hold it down for 5 seconds
3) Release joystick (power button) on the monitor and immediately press POWER button on the remote and hold it down for 5 seconds
4) Release POWER button on the remote
5) Monitor should be powered off, wait more than 30 seconds
6) Turn on the monitor, you should see setup screen like after Factory Reset
7) Disconnect monitor from power outlet for more than 30 seconds
😎Connect monitor to power, turn it on (it turned on automatically in my case), finish setup but SKIP NETWORK SETUP for now and wait for upgrade to finish 100%. Then you can setup your network.
25-03-2025 05:57 PM
25-03-2025 08:54 PM
Thanks for your advice, but it doesn’t work.
25-03-2025 09:04 PM
Got same problem on my G70B, after update 1661 can't access smart hub. Won't load in
26-03-2025 09:02 AM - last edited 26-03-2025 09:04 AM
I have the exact same problem with my oled G85SB.
Seems that the firmware update broke the tizen. I tried to reset the sofware but doesn't help.
26-03-2025 12:46 PM
G85B
26-03-2025 01:11 PM
i can get mine to go past 1% if I remove network settings. Then it hangs at 99%.
Does yours crash at 99% every time?
26-03-2025 01:20 PM - last edited 26-03-2025 01:20 PM
I got exactly same problem, could get it to 99% and crash (G70B)
26-03-2025 04:05 PM
Same! Can't use my monitor now! Samsung, please, fix! On reddit there a lot of comments on this too
26-03-2025 04:41 PM
Yes same problem 99% and restart 1% !