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Samsung odyssey g7 g70b After the 1661 update, the Tizen home screen is not loading.

(Topic created on: 25-03-2025 01:47 PM)
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mahmut miral
Apprentice
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My monitor was automatically updated to version 1661. When I press the home screen button, it gets stuck on the ‘Preparing… Please wait’ screen.

I restarted the software and tried everything, but it still gets stuck at the same screen.

Thank you in advance for your help.

IMG_5383.jpeg

1 Solution


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Solution
Members_wtEw6JN
Student
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I have a fix for you guys which worked 100% for me on G85SB monitor. I was stuck in never ending "Preparing..." loop 1 - 99%.

You need to do "hard reset", then update should finish.

Step for "hard reset":

1) Turn on the monitor

2) Hold down POWER button on the monitor for 5 seconds. On this monitor, there is joystick on the back, you need to press it, menu is opened, move to Power Off option on the menu, then press the joystick and hold it down for 5 seconds

3) Release joystick (power button) on the monitor and immediately press POWER button on the remote and hold it down for 5 seconds

4) Release POWER button on the remote

5) Monitor should be powered off, wait more than 30 seconds

6) Turn on the monitor, you should see setup screen like after Factory Reset

7) Disconnect monitor from power outlet for more than 30 seconds

😎Connect monitor to power, turn it on (it turned on automatically in my case), finish setup but SKIP NETWORK SETUP for now and wait for upgrade to finish 100%. Then you can setup your network.

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43 REPLIES 43
Slothtamerv2
Pathfinder
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Have you tried a system cache or a full reset? You could try disconnecting from the Internet and restarting it. If you have it sorted you'll have to say what the issue was for others
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mahmut miral
Apprentice
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Thanks for your advice, but it doesn’t work.

Nejc
Apprentice
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Got same problem on my G70B, after update 1661 can't access smart hub. Won't load in

Ruffeli
Journeyman
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I have the exact same problem with my oled G85SB.
Seems that the firmware update broke the tizen. I tried to reset the sofware but doesn't help.

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Bartlomiej_24
Student
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1000014341.jpg

 G85B 

Ruffeli
Journeyman
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i can get mine to go past 1% if I remove network settings. Then it hangs at 99%.
Does yours crash at 99% every time?

Nejc
Apprentice
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I got exactly same problem, could get it to 99% and crash (G70B)

summer92
First Poster
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Same! Can't use my monitor now! Samsung, please, fix! On reddit there a lot of comments on this too

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Bartlomiej_24
Student
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Yes same problem 99% and restart 1% !