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Original topic:

Quick Share is not working to send photos from my phone to my Galaxy Book Pro 360

(Topic created on: 17-11-2021 02:41 AM)
MNance
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Computers & IT

I decided to upgrade my laptop to a Samsung Galaxy Book 360 because I really wanted better integration between my phone and laptop. Quick Share worked well at first but it suddenly stopped, for no reason that I could tell. After many attempts, I can now send files from my laptop to my phone but every time I try and send a file from my phone to my laptop it just says "failed" with no other explanation or error code. Quick share is turned on on both devices and both are set to share "everyone". Please help!

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Ordaz JF
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Computers & IT

As of 11-23-2021 I'm having the same identical issue. I have spend hours with Samsung's support in their chat and have found no solution. "Quick Share worked well at first but it suddenly stopped, for no reason that I could tell. After many attempts, I can now send files from my laptop to my phone but every time I try and send a file from my phone to my laptop it just says "failed" with no other explanation or error code."

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MNance
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Try resetting the network settings on your phone. It solved the issue for me, although other people here have said that it's not a permanent fix and it's annoying because you have to log back into your wifi and pair your Bluetooth devices again. But I'm a few days in and it's working well so far. Hopefully, a more permanent fix will come in a future update. 

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Ordaz JF
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Computers & IT

thanks for the tip

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