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Original topic:

Quick Share is not working to send photos from my phone to my Galaxy Book Pro 360

(Topic created on: 24-11-2021 12:36 AM)
MNance
First Poster
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Computers & IT

I decided to upgrade my laptop to a Samsung Galaxy Book 360 because I really wanted better integration between my phone and laptop. Quick Share worked well at first but it suddenly stopped, for no reason that I could tell. After many attempts, I can now send files from my laptop to my phone but every time I try and send a file from my phone to my laptop it just says "failed" with no other explanation or error code. Quick share is turned on on both devices and both are set to share "everyone". Please help!

11 REPLIES 11
Ordaz JF
Apprentice
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Computers & IT

As of 11-23-2021 I'm having the same identical issue. I have spend hours with Samsung's support in their chat and have found no solution. "Quick Share worked well at first but it suddenly stopped, for no reason that I could tell. After many attempts, I can now send files from my laptop to my phone but every time I try and send a file from my phone to my laptop it just says "failed" with no other explanation or error code."

MNance
First Poster
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Computers & IT

Try resetting the network settings on your phone. It solved the issue for me, although other people here have said that it's not a permanent fix and it's annoying because you have to log back into your wifi and pair your Bluetooth devices again. But I'm a few days in and it's working well so far. Hopefully, a more permanent fix will come in a future update. 

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Ordaz JF
Apprentice
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Computers & IT

thanks for the tip

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Jamze
Navigator
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Computers & IT

I'm getting the same on a new Book2 Pro. When you share, just says failed. Everything turned on but never worked.

Sharing (either way) works fine between my S22 and Tab S7.

Screenshot_20220405-102537_Quick Share.jpg


Galaxy S22 Ultra
Galaxy Book2 Pro 360
Galaxy Tab S7
Galaxy Watch4 Classic
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Kushagra
First Poster
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Computers & IT

I was facing the same issue with my galaxy book pro 360. The only fix I found that worked for me was to pair my phone with the galaxy book using Bluetooth. Then quick share works. However on pairing with Bluetooth, the copy and paste feature between devices does not work with my tab s7+ for some reason. But if you just want quick share then it now works between all my devices.  

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Woloshin
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Computers & IT

Just chiming in to say I have this exact issue with the 360 Pro 2 as well. Hopefully this gets some traction and is fixed. A very annoying hiccup here.

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KL9
Student
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Computers & IT

Sorry but how do you reset it?

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KL9
Student
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Computers & IT

I have bluetooth connected but makes no difference for me... 😞

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KL9
Student
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Computers & IT

Same here. I have the S22 Ultra, Tab s8 Ultra, and Book2 Pro 360. Quick share between the phone and tablet works fine, but neither of them would work with the laptop.

EDIT: correction - Sending from laptop to phone/tablet works fine, but not the other way round. Keeps saying 'failed' when I try to send files (even just one file) from phone/tablet to laptop.

This was one major reason I bought the laptop! 

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