I bought a 970 Evo Plus 1TB, Samsung has a cashback promo for SSD's. But when I type the serial number on Samsung Redemption site. It says the Serial number/IMEI is invalid. Does anyone experience the same?
I have emailed email@example.com multiple times already but no luck on reply.
Can anyone confirm that this cashback promo is legit?
Thanks for sending this link. Are you located in Australia? Have you tried getting in touch with Samsung Australia Support about this?
Yes I am here in Australia and Yes I did many times, they told me that they have nothing to do with the promos. And that I should email firstname.lastname@example.org but I haven't received any response from them.
Have the same invalid serial number/IMEI for my 970 EVO PLUS 500GB.
Tried emailing email@example.com twice but no response.
Support team told me this can only be resolved by emailing firstname.lastname@example.org 😞
Apparently this is common issue where Samsung has not updated their database for our serial number. Kinda dissappointed.
Same here, invalid serial number/IMEI with 970 EVO Plus 1TB purchase. I asked the online chat what to do and was told to send an email to email@example.com detailing my lack of success. That was yesterday. Haven't had a response as yet.
I don't know if it's legit but can only hope.
I received an email today stating the problem has been fixed and was able to register for the cash back (its status is submitted) so I guess I'll watch my account for the rebate.
It does seem that there's been some confusion with the Promotions Team's contact email address here, for which we apologise. The correct email address is firstname.lastname@example.org.
NOT HAPPY JAN!!! It is very disappointing that people are having so many issues getting access to an advertised promotion, I expected better from a large company like Samsung. This is not a new problem and I would not have chosen the drives I did had I known of these issues, this should have been solved months ago. I have sent an email after getting sent in circles so I will wait for a reply. If it is not received within a reasonable time-frame I will submit a complaint to the ACCC and show them the many examples of others struggling to get what is owed to them.