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Q990c SmartThings connection issues

(Topic created on: 07-10-2023 01:07 AM)
26135 Views
DeanySevigny
Explorer
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I have the Q990c soundbar, and the sound profile in Atmos is absolutely incredible. But like so many other people, it keeps “going offline”, disconnecting from WiFi and needing to be deleted from SmartThings and re-added so I can utilise the app and wireless features of the soundbar.

 

Has anyone found a sure fire way of keeping this from happening?

31 REPLIES 31
rom64k
Journeyman
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Two years ago I had a C9 OLED from LG without any promlems with eARC

 

Actually I have a Samsung S95B and for the correct configuration of the bar I have to set the tv eARC mode to off. If I turn it on or leave it on, soundbar does not work.

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Ellie Mae
First Poster
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Yes. So many times it's ridiculously stupid. Good grief. 

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