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HW-Q930C Connectivity Issues

(Topic created on: 26-03-2025 01:47 PM)
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atsagk
Student
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My #HW-Q930C soundbar emerge a connectivity problem.

The soundbar is connected via HDMI eARC to a Q90C TV, playing Q-Symphony. The soundbar is also connected via optical to a WiiM Ultra streamer.

Everything was OK until just a few days ago that the soundbar started not the decode Dolby Atmos material from TV.

I reset the soundbar and the problem with Dolby Atmos resolved.

But, after that, stopped to recognize the output from the streamer and you have to disconnect the HDMI cable in order to listen through the optical input of the soundbar.

I've tried the WiFi connection between the soundbar and the TV in order to fix the problem of streamer connectivity, but right now when I try to play through the optical, the soundbar does not automatically recognize the input signal and you have to manually turn it to Digital input, but after a few seconds the soundbar is switching to WiFi input by itself. You have to repeat the switching in order to achieve a stable connection through the optical.

I have reset the soundbar many times, but the problem still remains.

I also tried to upgrade to the latest firmware, but in vain. Soundbar has the latest firmware.

Are there any thoughts about this awkward situation?

2 REPLIES 2
Ginga_p
Hotshot
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Do you have the tv set to simultaneous tv-optical output in sound settings
G G
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atsagk
Student
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The optical connection is directly from streamer to soundbar. TV has no connection to the streamer.
Thank you for your response.

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