Watch diagnostic tool

[Sindrex]

Is anyone else having the same issue

When I click on new diagnostic tool for watch, it says needs to be installed on watch then the screen just hangs, the dreaded swirly of doom 

Cheers 

[ReeceQ]

Have you tried clearing cache of Wearable app and Member app.

Had similar issue but do that fixed it for me.

[Sindrex]

Tried that Reece but to no avail 😞

[ReeceQ]

Have you gone into wear, and settings under device care and click on diagnostic within wear, which should load it up within Samsung Members? Does that prompt it to install any plug in....

[Sindrex]

Hi Reece. Just tried that and it takes me straight here. When I click on the watch diagnostic it brings me back to the swirly symbol of doom.

[ReeceQ]

Silly question, but this Feature came about with recent watch software update. I assume updated watch?

That is strange, when mine happened cleared cache and started it and some software to watch plugin started and it all worked. Have the Watch 4 tho.

Let me think about it and play around my own settings

[Sindrex]

Many thanks Reece. I appreciate your help

[ReeceQ]

Hi I have looked everywhere within settings. Can't see anything obvious. Last resort may be reset the watch, which is the least painful option. Plus uninstall samsung members and restart phone and reinstall Samsung Members.

Maybe it will restart things.

[Sindrex]

Hi Reece. Hard reset of my watch fixed it. Thanks again for your help
Cal

[ReeceQ]

Glad I helped. U may want to tag it as a solution so it may help others. Have a nice weekend