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Watch 4 google wallet not able to add card

(Topic created on: 22-08-2022 05:05 PM)
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Yassir90
Explorer
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Hi,

I just got watch 4 and I'm trying to use google wallet (google pay) but I was not able to add my card to the watch, the card is already in google pay and I was using it, but when I try to add it to the watch I'm getting this message:
double-check your card details: something's not right, please double-check the details and try again.
I have tried to delete the card and add it again and it did not work, also I have tried to add other cards and it did not work, please any solution!?

Update: I have attached images of what I'm getting
2022-08-17 at 9.54.14 AM.jpeg2022-08-17 at 9.54.14 AM (1).jpeg

Again, I'm able to use google pay without any issues on my phone and the issue only related to my smartwatch
Update: I believe the problem is in the google play services as adding the card happening through it, not through the actual app of google pay, I have cleared its cache and updated and still not working.

64 REPLIES 64
Members_awgykdk
First Poster
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Having the exact same issue... i drove me mad, i keep mailing Google Pay support :face-with-tears-of-joy: just sent them this thread as well. i'm guessing it has something to do with the latest play services update they did as until then, all was working well...

John_Lamb
Explorer
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Same problem with Galaxy Watch 5 PRO =/ Nobody cares. I always hear from support, try restart, factory reset, delete app data, etc... blah blah blah over and over again. Repair!!!

N0STR0M0
Apprentice
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Screenshot_20220820-231344_Google Play services.jpgThis is a problem for me. If Google Wallet won't work I have no choice but to go to Samsung Pay. If I do this I will not return to Google Wallet on my phone or watch.
 My phones are a Samsung Fold 3 and a Flip 3. My watch is a Galaxy Watch 5. As I said previously I have had no problems until upgrading from the Watch 4 to the Watch 5 this week. And because of the time I spend trying to make it work, it feels like a downgradeScreenshot_20220820-231344_Google Play services.jpg

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malifact
Journeyman
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Hello, I am having the exact same issue. I can add my Visa card but not Mastercard one. I hope this gets fixed soon.

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lazzaAU
Apprentice
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Lost of people with this issue also I see. Do samsung reps even look at these community issues and respond or are we just telling each other there's a common problem ? Regardless if it's samsung or Google issue, would be nice for acknowledgement that someone of either business is listening :smiling-face:

*goes back to rocking in the corner*

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MRMONE
Journeyman
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Thought it was just me having this issue, but found this thread and realised I was not alone. I would use Samsung pay, but my bank in the UK does not support it. My MasterCard works fine on my S21, just not on my new watch 5 pro, like many others here.

softech
Apprentice
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it's more a Google issue than samsung issue.

 

i read on the Good forum that a silver product expert confirmed the case ans said  they are looking into it

 

https://support.google.com/wallet/thread/175494222/wearos-google-wallet-not-able-to-add-card?hl=en

Gooner21
First Poster
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Same issue, Galaxy watch4 and Mastercard

 

This was previously working with Google Pay so something broke went they (Google) moved to Google Wallet

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Members_FI2Spy4
First Poster
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Exactly the same error messages. Worked fine on phone and watch. Changed from flip z3 to z4 and OK on phone but no go on watch (watch 4).

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KieranH1
First Poster
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Same problem here. Samsung S22 Ultra. Google pay works fine on my phone but won't let me add an existing card to my Galaxy Watch 5 

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