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Original topic:

Galaxy Watch4 Classic (BT) - Bixby - "Couldnt get Samsung account information"?

(Topic created on: 16-09-2021 10:15 PM)
Ereza
Explorer
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Wearables

Hey,

I have problem with bixby in GW4Classic (BT), when i try to lunch bixby i get this notification "Couldnt get Samsung account information" (attached screen shot from my watch)

I already checked and both phone and watch connect to the same samsung account and the connection is work fine.

WhatsApp Image 2021-09-16 at 23.12.07.jpeg

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5 REPLIES 5
Ereza
Explorer
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Wearables

Any idea? 

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Extra
First Poster
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Wearables

I got the same error. I fixed it by ensuring to connect/login to my Samsung account on my mobile. After this, it launched Bixby successfully.

Ereza
Explorer
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Wearables

My Samsung account is logged in both phone and watch

 

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AndrewL
Moderator
Moderator
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Wearables

@Ereza: Are you connected to a Wi-Fi router on you Watch 4 via Settings > Connections > Wi-Fi? Also, are you within Bluetooth range of your phone? 

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Ereza
Explorer
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Wearables

Sure of course 

 

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