Unable to move Up and Down in settings!

[krstecd]

 I purchased 3 months ago a Samsung 7 SERIES 43 Model: ue43ru7092uxxh TV. Few days ago i tried to change my settings but im unable to do it. When i press the Settings button i can go up and down on the left side (marked with green arrows)  but when i got to the right side (Marked with red arrows) im unable to move up and down and i cant change any settings. I have this problem in the settings only. 

It was working when i bought the TV.

[Kpfade]

Frame 2019 (I believe that’s the right year). And I am using the smart remote white. No numbers on it 

[krstecd]

Do you have the original remote? 

If you do like in the picture press the buttons. If not get one.

 

[Kpfade]

I have it from a different tv. Can I use that without any tuneup?

[Sam189]

I've done all the solutions and it still doesn't work 

[krstecd]

You might need to go to universal remote on your tv to activate it. 

[Hal84]

I created the account to just reply your comment and say thank you, I have been having a same exact issue since 2021 I contacted the Samsung support they told me they will send some one to fix it but they never fixed it, now I read your comment and finally fixed my TV

[Kpfade]

This finally worked! But I had to hold the power button on the remote down first (for five seconds) and then the TV power button down. Finally!. Thank you so much

[CesarGB]

Thank you! It worked here!

I was suffering with this bug for several months!