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Go to solution Solved

Unable to move Up and Down in settings!

(Topic created on: 07-03-2024 03:34 AM)
812 Views
krstecd
Explorer

‎13-04-2020 06:09 PM - last edited ‎13-04-2020 06:15 PM

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samsung problem.jpg

 

 I purchased 3 months ago a Samsung 7 SERIES 43 Model: ue43ru7092uxxh TV. Few days ago i tried to change my settings but im unable to do it. When i press the Settings button i can go up and down on the left side (marked with green arrows)  but when i got to the right side (Marked with red arrows) im unable to move up and down and i cant change any settings. I have this problem in the settings only. 

It was working when i bought the TV.

 

3 people had this problem.
58 REPLIES 58
Kpfade
First Poster

‎07-03-2024 03:34 AM

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In response to krstecd

Frame 2019 (I believe that’s the right year). And I am using the smart remote white. No numbers on it 

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krstecd
Explorer

‎07-03-2024 03:56 AM

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In response to Kpfade

Do you have the original remote? 

If you do like in the picture press the buttons. If not get one.

1000007706.jpg

 

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Kpfade
First Poster

‎07-03-2024 04:06 AM

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In response to krstecd

I have it from a different tv. Can I use that without any tuneup?

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Sam189
First Poster

‎07-03-2024 05:07 AM

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In response to mdwood

I've done all the solutions and it still doesn't work 

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krstecd
Explorer

‎07-03-2024 10:39 AM

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In response to Kpfade

You might need to go to universal remote on your tv to activate it. 

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Hal84
First Poster

‎28-03-2024 09:03 AM

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In response to hcf

I created the account to just reply your comment and say thank you, I have been having a same exact issue since 2021 I contacted the Samsung support they told me they will send some one to fix it but they never fixed it, now I read your comment and finally fixed my TV

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Kpfade
First Poster

‎29-03-2024 02:32 PM

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In response to Alda13

This finally worked! But I had to hold the power button on the remote down first (for five seconds) and then the TV power button down. Finally!. Thank you so much

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CesarGB
First Poster

‎20-05-2024 11:44 PM

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In response to hcf

Thank you! It worked here!

I was suffering with this bug for several months!

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fokfor
First Poster

yesterday

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In response to Deea17

SOLUTION SOLUTION SOLUTION READ:

KEEP TYRING the Info-Settings-Mute-Power method.

I have 2 samsung tvs, on one of them the menu opens up everytime, but I coudnt get the menu to open up on the tv that was experiencing the issue. I probably tried the combination 10 times before the menu finally opened.

Keep trying the method, it will eventually work.

 

Also I hope Samsung dies, Im never buying anything from them again. It took so long to make this account to post a reply because they didnt accept my email address (WHY???????) when signing up with google, and asked a billion irrelevant question when setting up the account.

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