Unable to move Up and Down in settings!

[krstecd]

 I purchased 3 months ago a Samsung 7 SERIES 43 Model: ue43ru7092uxxh TV. Few days ago i tried to change my settings but im unable to do it. When i press the Settings button i can go up and down on the left side (marked with green arrows)  but when i got to the right side (Marked with red arrows) im unable to move up and down and i cant change any settings. I have this problem in the settings only. 

It was working when i bought the TV.

[Shaghayegh]

That helped!!! Thank you for sharing your experience!

[Jobayer farazi]

HOW I THANK U I HAVE NO IDEA.THANK U SO MUCH SUCH A GREAT INFORMATION,it’s WORKED ON MY TV.

[J87]

Thank you so much! I was so frustrated until this popped up as a result on Google and it saved my TV.

[LanceB1]

Did anyone have any fixes for the problem using the newer remote as per BianDopa pic? Also cannot up or down scroll in the menus.

[Alda13]

Yes its hcf's solution:
When tv is on, find the actual power button on your tv, and hold it down for 5 seconds. Then, hold down the power button on your remote for 5 seconds. The tv should turn off and start a reset process, and after a couple of restarts you should see the setup screen.

[mdwood]

This worked on my Samsung QN82Q70RAFXZA but not with the original trash factory remote, I used a Samsung BN59-01301A and the "Menu" button is the home button on that remote. After a minute a menu came up, it had an SVC menu option then Reset. I have control back. For now... 

[Masoud8080]

For sure you know more than samsung tech support and manager , thank you for the great help.

Samsung told me u need to change the motherboard 🤣  . I am done with all samsung products i will buy sony . 

[Chevella priya]

I had a smart remote how to fix it 

[Chevella priya]

Settings unable to move up and down 

[mdwood]

From above, this worked for me:

"When tv is on, find the actual power button on your tv, and hold it down for 5 seconds. Then, hold down the power button on your remote for 5 seconds. The tv should turn off and start a reset process, and after a couple of restarts you should see the setup screen."