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Unable to move Up and Down in settings!

(Topic created on: 13-04-2020 06:09 PM)
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krstecd
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samsung problem.jpg

 

 I purchased 3 months ago a Samsung 7 SERIES 43 Model: ue43ru7092uxxh TV. Few days ago i tried to change my settings but im unable to do it. When i press the Settings button i can go up and down on the left side (marked with green arrows)  but when i got to the right side (Marked with red arrows) im unable to move up and down and i cant change any settings. I have this problem in the settings only. 

It was working when i bought the TV.

 

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55 REPLIES 55
krstecd
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No. I really tried evrything to fix the problem.

I think to take my TV to service until it has a warranty. In my conclusion everyone with this model is screwed with this problem

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krstecd
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I have one connected device on my TV Its from Telekom to watch TV's programs. I did tried unpluging it out, pluging in it and it did not worked. The tv box i control with the samsung TV's remote control. I did removed the device so i cant change programs still didnt fix the problem. In my experiance everyone with this model is screwed to this problem. It can be software problem but it can be hardware problem.

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HLez
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I had same problem and it was SmartThings app. I solved it by disconnecting TV from SmartThings. I had used the remote control from my android.

 

 

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MarekM3
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Hi guys, I have exactly the same issue one year on UE49MU6442U. I've tried to shut down all smartphones, disconnect all cables, power drain the TV. But issue persists. It's so annoying, it is limiting functionality and usability so much. I'm 100% sure that HW works and issue is caused by SW, because moving down and up works on some placec, features but e.g not for submenus in TV settings or some dialogs. I've tried few known good remote controllers, also USB keyboards but issue is present with all. It is SW issue fir sure. I am pissed off so much, my warranty expired already. Unfortunately I dont know if it was any SW update since auto update feature is enabled by default. Do you know if rollback/downgrade is possible?

krstecd
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no. i didnt find any solution

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Louis-LI
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Hi I’ve the different model(UA65RU7100WXXY)and am experiencing the same problem, did anynoe one manage to fix it?

Solution
Deea17
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Hi I had the same problem with my TV and I called Samsung and they resolved it. All u have to do is to press Info-Settings-Mute-Power on the remote one at the time until you can see a setting menu. Then press on SVC and then factory reset, after that it should get back to normal.

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krstecd
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Thank you! This really fixed my TV. Now i can change my TV settings without problem.

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alfredrog
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i had the same problem for a while, i bought an old remote and followed wikihow instructions, Press: mute, 1,8,2,power.  you will a setting you can use and then factory settings. 

https://www.wikihow.com/Reset-a-Samsung-TV

BianDopa
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image.jpg

Hi! I'm having the same problem, how do you do it on the new Samsung's Tv? Because the new remotes do not have a Info or Settings button 😞