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Original topic:

TV will not download terms and conditions and privacy policy

(Topic created on: 06-12-2020 06:29 PM)
dazhat
Journeyman
Options
TV

20201206_113549.jpg

It will not progress past this stage during smart TV setup.

 

No error code appears. I have left it for a couple of hours and there is no change.

 

TV model is LT32E390SX/XU

 

27 REPLIES 27
pete007
Troubleshooter
Options
TV
how does your TV get it's signal??? as that would be the 1st thing I'd check
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dazhat
Journeyman
Options
TV
do you mean the internet connection?

I have a wired connection. It does not work on WiFi either.

In settings the internet connection is showing as fine.
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pete007
Troubleshooter
Options
TV
does the TV have a diagnostic program in its settings as it will show you if there is a problem with your wired connection
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dazhat
Journeyman
Options
TV
the network status says "you are connected to the internet"
dazhat
Journeyman
Options
TV
when trying to update the software for the TV I get and error: unstable connection.
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GinaG1370
Apprentice
Options
TV

I have the same issue and mine says connected to the internet (wireless connection). I’ve tried switching on and off, updating the software but the screen is still at stage 3 where it’s trying to connect to the terms and conditions privacy policy. 

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dazhat
Journeyman
Options
TV
have you been able to update the TV software. when I did this I got an error despite the messages saying it was connected to the Internet.

I suspect it is a network issue.
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dazhat
Journeyman
Options
TV
factory reset appears to have fixed it
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GinaG1370
Apprentice
Options
TV

All the software is up to date as I ran a chtck although the first two attempts said there were no updates to be made but when I tried again it said there was an update available that I actioned. Haven’t done a factory reset as was thinking of contacting support first

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