TV will not download terms and conditions and privacy policy

[dazhat]

It will not progress past this stage during smart TV setup.

No error code appears. I have left it for a couple of hours and there is no change.

TV model is LT32E390SX/XU

[nowdeleted]

how does your TV get it's signal??? as that would be the 1st thing I'd check

[dazhat]

do you mean the internet connection?

I have a wired connection. It does not work on WiFi either.

In settings the internet connection is showing as fine.

[nowdeleted]

does the TV have a diagnostic program in its settings as it will show you if there is a problem with your wired connection

[dazhat]

the network status says "you are connected to the internet"

[dazhat]

when trying to update the software for the TV I get and error: unstable connection.

[GinaG1370]

I have the same issue and mine says connected to the internet (wireless connection). I’ve tried switching on and off, updating the software but the screen is still at stage 3 where it’s trying to connect to the terms and conditions privacy policy. 

[dazhat]

have you been able to update the TV software. when I did this I got an error despite the messages saying it was connected to the Internet.

I suspect it is a network issue.

[dazhat]

factory reset appears to have fixed it

[GinaG1370]

All the software is up to date as I ran a chtck although the first two attempts said there were no updates to be made but when I tried again it said there was an update available that I actioned. Haven’t done a factory reset as was thinking of contacting support first