15-10-2020 03:48 PM - last edited 15-10-2020 03:49 PM
My Samsung tv keeps updating, says it will shut itself off when done and that it will turn itself back on. It shuts its self off but it never turns itself back on and when I finally turn it on, it goes back into the updating phase again and says the same thing and does the same thing over and over. I tried unplugging it from the wall, thinking that would reset it but it did no good. The TV is useless right now as it keeps doing the same thing over and over again. Any one know how to solve this?
15-10-2020 03:52 PM
@CJBaker: Sorry to hear that you're experiencing this issue. Please can you confirm the model number of the TV, located on the sticker on the back of the device? In the meantime, please try powering off the TV at the wall and resetting your Wi-Fi router to see if this helps.
15-10-2020 05:26 PM
15-10-2020 06:50 PM
It is a series 6700 and unplugging it as I mentioned did not work.
15-10-2020 07:49 PM
No it did not work and it is constantly downloading every time I turn the tv back on.
15-10-2020 07:50 PM
The tv does the download every time I turn it on, and it goes to that immediately with not way to go somewhere else.
15-10-2020 08:10 PM
17-10-2020 12:07 AM
Andrew, the model number is VN55JU6700G. I did unplug it and shut the internet down, then plug it in with the internet still off and it went right to wanting to download again.