01-01-2024 01:34 PM
Hi All,
Solved! Go to Solution.
06-01-2024 04:51 PM
Since discovered that my HDMI cable connected to the amp was not 2.1 compliant. Changing to a compliant cable appeared to cure the problem, however it reappeared after a couple of days. Will try the switch off, unplug, etc. suggestion next.
02-01-2024 08:36 AM
02-01-2024 08:39 AM
Thanks Beta22, that’s useful advice. 👍
06-01-2024 04:51 PM
Since discovered that my HDMI cable connected to the amp was not 2.1 compliant. Changing to a compliant cable appeared to cure the problem, however it reappeared after a couple of days. Will try the switch off, unplug, etc. suggestion next.
16-01-2024 10:03 PM - last edited 16-01-2024 10:06 PM
19-01-2024 02:36 PM
Update. I switched off the ‘Auto’ setting in the sound - expert settings - HDMI-eARC mode section. This appears to have cured the problem. My amp now appears as (amp name)HDMI and volume is controllable via Samsung or Sky remote.
25-01-2024 10:47 AM
Hello,
I have the same problem with the QN95C and the Q990C soundbar
what version of FW do you have on the TV and Soundbar?
26-01-2024 11:57 AM
I’m not using a soundbar, sound is channelled via a Bluesound Powernode amp to external speakers. My TV software version is T-PTMCDEUC-1310.3,, E1371400, BT-S and is currently up to date.