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Original topic:

Subtitles not working

(Topic created on: 30-03-2023 04:47 PM)
Shazza3
First Poster
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Hi just recently got a QE43Q60BAUXXU tv. Subtitles are turned on in the settings but aren’t showing on any programmes. I’ve checked for updates but it says it’s up to date. Any ideas please. Thanks

4 REPLIES 4
willjcran
Navigator
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Try enabling them inside of the app settings
Shazza3
First Poster
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Thanks will give that a try

Solution
AndrewL
Moderator
Moderator
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@Shazza3: If you're watching TV via an aerial connection, then you can enable subtitles via the steps below. 

Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Subtitle Settings > Subtitle > On. 

For connected external devices, or when viewing programmes via a streaming app, please check the settings of the device or application, as the subtitles will need to be set up independently. 

mugox123
Journeyman
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I embedded lyrics in *srt format but the TV states that the subtitle fuction is unavailable. The model is UA40J5200AK

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