Subtitles not working

[Shazza3]

Hi just recently got a QE43Q60BAUXXU tv. Subtitles are turned on in the settings but aren’t showing on any programmes. I’ve checked for updates but it says it’s up to date. Any ideas please. Thanks

[willcranston]

Try enabling them inside of the app settings

[Shazza3]

Thanks will give that a try

[AndrewL · Accepted solution]

@Shazza3: If you're watching TV via an aerial connection, then you can enable subtitles via the steps below. 

Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Subtitle Settings > Subtitle > On. 

For connected external devices, or when viewing programmes via a streaming app, please check the settings of the device or application, as the subtitles will need to be set up independently. 

[mugox123]

I embedded lyrics in *srt format but the TV states that the subtitle fuction is unavailable. The model is UA40J5200AK

[neilvanv34]

I need to talk to someone.  I don' have the knowledge to follow your instructions.  I tried but it doesn't work

[AsadM]

The steps may slightly vary depending on the age of your TV. What are you trying to enable subtitles on, @neilvanv34? Do you have anything connected to your TV? 

[Members_FONMZep]

Hello i have a qeustion.  On my samsu.g smart tv Qe85 are the subtiele Grey i cant put it on

[PoWingWah]

I have got to the subtiltle setting but it showed subtitle setting not available.   What does it mean?