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Smart TV fails to play Peloton videos via internet app

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First Poster

I am having an issue trying to use my Peloton log in via the internet app on the TV.  Browsing to site is fine but as soon as I try to play the actual video or class I get the OOPS message.  This is definitely caused by an update from Samsung. (Because folks with Auto Update turned off can still play videos).   Note to Samsung:  This does not make consumers happy....  

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Moderator

Hi @Mike14513 

 

Was this working OK before the latest update?

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Im having the same problem. Please help 

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Same problem. Any solutions?

 

 

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Hi @dd8pnyc , @Mike14513 , ans @Whodat ,

 

are you all able to provide us with more information about this? What TV model and software version are you using? Is this affecting any other apps? 

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I have 75" TV purchased on 9/3/17. I think it is MU7000 series. I haven't tried other apps. But no Peloton videos will play. It keeps giving me "opps" message and asks me to refresh page on web browser. That doesn't work either, however. I read elsewhere on the internet that Samsung did a firmware update that now blocks the Peloton video feed. I don't pay close attention to these things. 

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This fails on multiple Samsung Smart TVs in my house.  I have them set to Auto Update so all should be latest firmware.

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I was forced to use my Apple TV and mirror the Peleton app from my iPhone.  It works but it would be so preferrable to use the Web Browser of the TV

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First Poster

I have the same problem Peloton works till I hit start and then I get "Opps - please refresh". And nothing happens 

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I am having the same issue. I can't get any of the classes/videos to play on my smart tv. It reads the Oops message. Any suggestions? 

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