13-10-2018 06:24 AM
I have a Samsung Smart remote and it seems to send uncommanded signals. When I turn on the TV, after about 5 seconds a small menu appears on the bottom of the screen giving options to "power off" "channel up" etc. It automatically selects power off even though I have not pressed the power button, or even touched the remote control. The TV is paired with an Apple TV and a Sonos sounds system.
This is very fustrating as I have to be quick to try and select and different option from the uncommanded popup menu so the TV does not automatically turn off.
Desparately seeking a solution!!!
Regards
13-10-2018 03:01 PM
Hi @Sean10.
What's the model code and software version of your TV please? Go to Menu > Support > Contact Samsung, or alternatively for newer versions, Home > Settings > Support > About This TV.
14-10-2018 03:14 PM
Hi:
The model code is UA55KS8500
Software Version is T-JZMUABC-1230.5, BT-S
Sub-micom Version: T-JZMDEUS-1007
Look forward to your feedback.
Regards
Sean
14-10-2018 03:23 PM
Thanks @Sean10. Does the issue persist if you disconnect the Apple TV and Sonus sound system?