Unable register my TV & Soundbar under my account

[mskhan01]

I bought a samsung TV (65" NU8070) & a soundbar K450 from Currys last month. Now when I try to register them under my account , I am getting serial number not recognised message? Tried  a few times, no luck.Any help please?

[ChrisM]

Hi @mskhan01.

Did you manage to get this sorted out? Are you still having the same issue?

[mskhan01]

No unfortunately still having the same issue.

[ChrisM]

Did you check the serial number of the TV? You can do this through the TV's menu. Go to Home > Settings > Support > About This TV.

[mskhan01]

My serial number is exactly the same but Samsung website won't accept it?

[ChrisM]

Just out of interest, could you try it knocking off the last digit of the serial number?