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Original topic:

Unable register my TV & Soundbar under my account

(Topic created on: 13/10/18 17:01)
mskhan01
Apprentice
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TV

I bought a samsung TV (65" NU8070) & a soundbar K450 from Currys last month. Now when I try to register them under my account , I am getting serial number not recognised message? Tried  a few times, no luck.Any help please?Screenshot 2018-10-13 at 15.53.11.png

5 REPLIES 5
ChrisM
Moderator
Moderator
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TV

Hi @mskhan01.

 

Did you manage to get this sorted out? Are you still having the same issue?

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mskhan01
Apprentice
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TV

No unfortunately still having the same issue.

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ChrisM
Moderator
Moderator
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TV

Did you check the serial number of the TV? You can do this through the TV's menu. Go to Home > Settings > Support > About This TV.

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mskhan01
Apprentice
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TV
My serial number is exactly the same but Samsung website won't accept it?
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ChrisM
Moderator
Moderator
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TV

Just out of interest, could you try it knocking off the last digit of the serial number?

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