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Original topic:

Region change QE-Q7FN - how??? I want to use my country app and satellite providers!!!

(Topic created on: 12/10/18 23:51)
Matzioos
Apprentice
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Hi everyone,

I have just bought new 65” QLED TV (QE-Q7FN). All was fine until I realized I can only select Austria,Germany,Switzerland as a Region. Respectively I cannot see apps that I am interested in! Same with cable/satellite providers!!,

I am a polish origin guy, living in Luxembourg, who bought the TV in Germany...

It is ONE EUROPE! Why the hell Samsung blocks me from using content from ten Country I want?!

I cannot find any place in TV settings where I could change the region and see polish apps.

 

Anybody have a clue if this can be done? 

 

This TV was around 2k EUR and I cannot use the basic functions! It is extremely disappointing... 

Thank you in advance for your help!

Regards

 

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willidk
Apprentice
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and now you can choose countryand now you can choose country

 

View solution in context

1 Solution

25 REPLIES 25
TracyR
Moderator
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Hey @Matzioos

 

You'd only be able to select from the countries offered at set up, this is due to copyright ristrictions 

You wouldn't be able to change the country to one outside of this. 

 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Matzioos
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Hi @TracyR

 

I disagree. 

 

There are two fundamentally wrong things:

- I get content / region restriction to DACH countries, while being located in Luxembourg. I should not be penalized that I purchased the product on a single european market, where move of goods and services is free. What Samsung is doing is wrong.

- I don't get the content (access to apps), where I pay for subscriptions - Poland. This is also wrong.

 

Regulation on copyright in EU have changed some months ago (in force as of Q1 2018) and I really don't understand how Samsung can do something like this. Why on Apple product I can use any app I want, from any Country I want? 

 

See the details on EU website on the topic.

 

Good summary:

https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index...

 

Main elements:

 

Geo-blocking

 

The practice by some companies to unnecessarily stop consumers from using their on-line service in another country, often without justification, and to redirect traffic to a local store with different prices and products than those in other countries.

 

MEPs said in a resolution it was unjustified to block consumers from accessing goods and services online on the basis of their IP address, postal address or country and said that the practice should end.

 

Net neutrality

 

The principle that internet service providers should treat all online content, sites and platforms equally, for instance without blocking or slowing down on purpose competing websites or services.

 

A net neutrality guarantee is part of the telecoms package and the rules on this entered into force on 30 April 2016.

 

Detailed document:

http://data.consilium.europa.eu/doc/document/PE-9-2017-INIT/en/pdf

 

 

RonL1
New Member
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I just made the exact same mistake today... 

Does anyone know how to select another country than Germany/Austria/Switzerland?

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Matzioos
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Might be that in Samsung they did not realize yet that there is something called European Union and that there is a free flow of people, services and capital.... Response both on forum as well as via tech service was not helping at all.

 

It is a first and last product of Samsung that I purchased. Picture quality and overall design is indeed very good, but country restrictions are totally unacceptable in this era and make this over 2000 EUR TV not worth the price...
Happy that I finally decided to go with iPhone again, despite being heavily tempted to go with the new Galaxy. 

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Zetty352
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Same situation for me in Luxembourg 

i bought my qled 3 weeks ago and regarding the available  apps IT S A SHAME for the price i paid.

no belgian or french app available!!!

first and last Samsung  purchase 

tomesiek
Explorer
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Hi. Did anybody find a solution this problem? I'm about to buy that TV but now need to reconsider this purchase. Thanks
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willidk
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go to settings and then run settings. when on terms and conditions, press mute-vol+prog+mute and you will be able to change country. Works on my qled 2018 65 4K

Matzioos
Apprentice
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Thanks, I'd love to try, but where I find mute button here?
Related image

willidk
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I have same remote, just push volume button 😉

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Matzioos
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Thanks, was not aware if it.

Nevertheless the sequence does not seem to work....

What I do:

1) Enter following screen (Terms and Conditions)

IMG_0440.jpg

2) Press the sequence:

Mute

Volume down

Channel Up

Mute

 

Is it correct?

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willidk
Apprentice
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1.go in to general menu

2.start setup2E71CEC0-5C15-496C-A063-0B18C4DB111F.jpeg

 

 

3.enter pin

4. choose language

5. choose country (set to other)

6. there will be more windows about setup, internet and channels

7. you will come to this on

image.jpg

 

image.jpg

 

And here you have to press "mute , volume up, channel up, mute

 

 

 

 

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willidk
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and now you can choose countryand now you can choose country

 

View solution in context

Matzioos
Apprentice
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Unbelivable, it works!

You're a Genius! Thanks!

Zetty352
Apprentice
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I spoke to the Samsung guy working in Saturn Luxembourg and thoses changes breaks the warranty un case of problems.

any information about that?

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willidk
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I dont know.
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willidk
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you are welcome 🙂
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Fhenry29
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Thanks!!!
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laurentv17
Just Browsing
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Is this working with QE55Q80R, I've got the same country setting problem?
If it works is is a sequence to press successively mute, Volume +, Channel + then mute or it is simultaneous pressing (in this case I don't understand the 2 mute)?

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vilidk
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hi, its working also on q8. type one by one not all together

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ShaunUK
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I have a similar problem, I have moved from Amsterdam to London and bought my QLED TV in the Netherlands.

it is impossible to change the region from there to UK.

This is just totally disappointing- spent so much money on this product  and this single issue is annoying me so much. 

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