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Blue and black spots

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First Poster

Hi. 

 

Please see a picture of my screen. Can anything be done for the blue and black spots that have appeared recently? Can this be fixed without having to repair it?

 

Thanks20181012_200013.jpg

 

3 REPLIES 3
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Moderator
Moderator

Hey @bensoiree

 

Can you let me know the model number of your TV? Also do a picture test:

Settings/menu > Support > Self Diagnosis > Picture Test

Can you see the spots during the test?

 

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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20181013_202332.jpg

 

 

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Hey @bensoiree

 

 

As these spots appear on the test, this means it is a hardware issue which would need an engineer's inspection. If you have had your TV for more than 12 months I'd recommend contacting a Support Centre using this link here

 

If it is still within the warranty period just give our Audio Visual specialists a call on 0330 727 7864 for further support. Hope this helps! 

 

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