Smart Hub Geo Blocked

[OleksiiS]

I have an error message "As Samsung Smart Hub is geo-blocked for this particular product. "
My location is Ukraine.
How to fix this issue?

Model Code: QE65Q74DATXXN

[lminvti]

Hi @OleksiiS and welcome

Try to change region, to do so:
Reset your smart hub
Select set up when reset complete
Press Mute, then Volume Up, Channel Up, and Mute again
Select country from the list
Press okay and finish the set up

[OleksiiS]

Pressing these buttons does not open any menu 😞

[lminvti]

Are you on the menu where you asked to accept tems and conditions? And then pressing the buttons?

[lminvti]

If hub reseting doesn't work try reseting whole tv and when you are on the screen where it says "Enjoy wide range of smart features " try button combination again. Mute - volume up - channel up - mute
Or try press forward button 2 8 9 rewind. See if that would help

[OleksiiS]

I have a region selection list before "tems and conditions", but my region is not there

[OleksiiS]

Also at page where asked to accept tems and conditions I have a message that my geo is blocked

[PaulM1]

Hi there, @OleksiiS. I appreciate your eagerness to get this matter resolved. I just wanted to advise you that I've edited your original post to remove the photo of your TV's Settings menu. This showed your serial number and, as this is unique to you, it's best not to disclose this on the public forum.

[lminvti]

Was tv bought from same region as you live in? Also you can try put US as region and see if that would be any help at all

[OleksiiS]

I don't have this region