Screen overheating and almost melting bottom of TV FIRE HAZARD

[barosanurexx]

I own a Samsung LED TV UE65KU6680U, The screen on the TV got so hot on the bottom and have some white spots,There was no warning from the TV of it over heating, when you tuch it you cant hold for long time your hand there,definitely a FIRE HAZARD.

I will need some help

[DannyT]

Hey there, @mikeyd07. If you don't hear anything from our colleagues today, then please send through a PM, and we'll be sure to look into this for you. 

@BenVB1 - Did you manage to speak to our Product Liaison Team? 

[mikeyd07]

As many people have commented samsung have also palmed me off with because my TV is just over 4 years old and now out of warranty they are not going to do anything apart from supply me with a local repair centres number. I have called this and the repair will cost me between £400 and £500.
Absolutely outrageous how a company can supply such goods that are clearly a public liability and threat to peoples health and well being. The TV cost over £670 when I bought it and its lasted 4 years and 4 months. Terrible, I would have expected more from a company that I thought was respectable.

[mikeyd07]

Hi 

I have had one of your colleagues at Samsung call me today saying that because the TV is out of waranty they are not prepared to do anything other than give me a number of a local engineer company to call. I have called them and they are basically saying its a screen issue and would probably cost me a £45 call out fee and around £300-£400 to repair.

As this is a safety issue and a product public liability I would expect more from Samsung especially when the TV is just over 4 years old and cost me over £600 to buy. 

For the cost of this repair I could buy a new TV. 

I'm not very happy seems this TV can easily catch fire to itself and possibly put my families life at risk. Could you advise a solution of going forward before I take this further.

Regards

Mike Doble 

[Franz24]

Hi barosanurexx, who did you contact at the time to have this resolved? My TV is really hot and I am worried it might catch fire!

[mikeyd07]

I contacted Samsung direct who did not care. Told me I would have to get it repaired myself at a cost of £500 even though it's a fault that they are aware of. Replaced my TV with a LG. Much better. Would never buy another Samsung product again. Very poor customer service.

[Franz24]

Yes, I also got told yesterday that I need to pay for a repair service. I hope the TV doesn't catch fire or they'll get sued.

[TV overheats and mel]

Same here, except the corner of mine melted. They said it would cost more to repair than me to go out and just buy one. It's a little over 6 years old. Guess i cannot do anything at this point.

model UN50J6300

[TV overheats and mel]

Did you get anywhere? The corner of mine melted. Way out of warrantee though.

[AndrewL]

@TV overheats and mel: I'm really sorry to hear that you have experienced this issue. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[TV overheats and mel]

No sorry, I am based in United States.