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Samsung UA43MU6100 showing no content found on HDD

(Topic created on: 14-07-2018 05:26 AM)
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Ryanflack
Apprentice

‎14-07-2018 05:26 AM - last edited ‎14-07-2018 05:27 AM

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Hi all,

 

I have had my Samsung TV for roughly 12 months and have had no problems plugging my Seagate HDD into the USB slot and watching movies. Untill recently it has started coming up 'no content found'. It works on other TV's and is fine on my computer. It also powers up the hard drive and comes up with the option in the source menu so I don't think it's a power issue. Have tried both USB slots and with and without a USB extender. Any help would be great

 

Thanks 

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81 REPLIES 81
CoolBreeze23
Explorer

‎03-11-2021 04:43 AM

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In response to John Z

Thanks Jonh....same with me. Samsung has lost me as a customer too. I will never buy another Samsung TV and I will recommend to others to not buy their TVs. A Samsung CSR tried to tell me today that I had too many apps installed on the TV and that the TV has only a certain amount of memory and that is why the TV is saying no content found on my 1TB HDD. Complete bull***t! 

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CoolBreeze23
Explorer

‎04-11-2021 09:57 PM

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Finally, I received a solution from Samsung today and it works 100%. I am going to copy and paste the exact e-mail their tech support sent me. Finally! I think this will fix your issues with no content found on HDD. Really HTH everyone with this very frustrating issue. 

"Here is the software update link and steps to follow for you to update it. *When the file has finished downloading, locate it and then unzip the file. There should be one folder inside. 1.Copy or Move the folder to a USB flash drive and do not place it inside any other folders. If you place the software folder inside a folder on the USB drive, the TV will not find it. 2.Connect the USB drive containing the software upgrade into a USB port on your TV. 3.Using your TV's remote, navigate to Settings, and select Support. Select Software Update, select Update Now, and then select Yes. Your TV will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically http://96.225.62.17:5069/sharing/uqUxTzCIk

 

i8ubfr
Apprentice

‎05-11-2021 01:22 AM

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In response to CoolBreeze23

Thanks for this, seems to have worked for me 😀

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CoolBreeze23
Explorer

‎05-11-2021 02:03 AM

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In response to i8ubfr

That is good my friend. 👍 A movie did get stuck playing on my WD 1TB HDD for some reason and I had to do a power reset by just pressing the power button on the samsung remote and do not release until the TV turns off and back on again. All seems ok now.  If anything changes, I will be sure and come back here and let everyone know. <cheers>

John Z
Explorer

‎05-11-2021 03:01 AM

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In response to CoolBreeze23

They had you download a zip file to your PC from an unknown IP address that is not even on a Samsung domain?  Sorry for being suspicious here, but how does someone know this file is safe to download?

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i8ubfr
Apprentice

‎05-11-2021 03:16 AM

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In response to John Z

Its safe because I did it and it worked

CoolBreeze23
Explorer

‎05-11-2021 06:09 AM - last edited ‎05-11-2021 06:10 AM

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In response to John Z

I understand and appreciate your concern. I did contact Samsung personally. The samsung tech had me try some of the things already mentioned in this thread (over the telephone) to no avail. I examined the e-mail personally and very carefully. I scanned the zip file for malware after I downloaded to my PC.  The file was clean. Below is a screenshot header from my Gmail account. I can't be 100% certain but how did Samsung know my personal first and last name and my exact Gmail address. I did give them this personal information when I contacted them. I am as safe as they come when it comes to stuff like this. trust me. I will actually call up Samsung tomorrow and ask them and I will come back here and post what they tell me. My TV is still working ok now after the firmware update.

Twitter.jpg

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CoolBreeze23
Explorer

‎05-11-2021 06:26 AM

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In response to CoolBreeze23

Here is more of the gmail e-mail header if you'd like to analyze. I do not personally know what a lot of this stuff means. I did delete my personal e-mail address from the copy and paste..

 

ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass header.i=@samsung.com header.s=mail20170921 header.b=QoOm0pBf;
spf=pass (google.com: domain of noreply.svc@sea.samsung.com designates 211.189.100.12 as permitted sender) smtp.mailfrom=noreply.svc@sea.samsung.com;
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=samsung.com
Return-Path: <noreply.svc@sea.samsung.com>
Received: from mailout2.w2.samsung.com (mailout2.w2.samsung.com. [211.189.100.12])
by mx.google.com with ESMTPS id k7si14396611vsv.281.2021.11.04.12.35.32
for <@gmail.com>
(version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
Thu, 04 Nov 2021 12:35:32 -0700 (PDT)
Received-SPF: pass (google.com: domain of noreply.svc@sea.samsung.com designates 211.189.100.12 as permitted sender) client-ip=211.189.100.12;
Authentication-Results: mx.google.com;
dkim=pass header.i=@samsung.com header.s=mail20170921 header.b=QoOm0pBf;
spf=pass (google.com: domain of noreply.svc@sea.samsung.com designates 211.189.100.12 as permitted sender) smtp.mailfrom=noreply.svc@sea.samsung.com;
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=samsung.com
Received: from uscas1p1.samsung.com (unknown [182.198.245.206]) by mailout2.w2.samsung.com (KnoxPortal) with ESMTP id 20211104193532usoutp0280a2dc0e4d68368dcfc652047e2ba19a~0bu3cX0-S2618926189usoutp022 for <@gmail.com>; Thu,
4 Nov 2021 19:35:32 +0000 (GMT)
DKIM-Filter: OpenDKIM Filter v2.11.0 mailout2.w2.samsung.com 20211104193532usoutp0280a2dc0e4d68368dcfc652047e2ba19a~0bu3cX0-S2618926189usoutp022
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=samsung.com; s=mail20170921; t=1636054532; bh=egtz+PiCOVS6maMZVs4N/a3MTfNRRCNNUsUA2ucydlY=; h=Date:From:To:Subject:References:From; b=QoOm0pBfggpw6DE9ctt/Eosm++ZWUEvmdaSItIQhivQdo3Vbn8GzxRHkxX9I9cJR/
7rg1sQa2IQMQ+qj/3yTUyhgqPWcdD2eUPhhC46xda9X9r4D+//C7/wvLsK39MUKkyW
SSdardtbIjz8txKdpJQdGQV1NF9RawklR3/RfHtw=
Received: from ussmges3new.samsung.com (u112.gpu85.samsung.co.kr [203.254.195.112]) by uscas1p2.samsung.com (KnoxPortal) with ESMTP id 20211104193532uscas1p2199429a3c1524c44e6df8d93e5d6ca2f~0bu3OyQ9x0972209722uscas1p2k for <@gmail.com>; Thu,
4 Nov 2021 19:35:32 +0000 (GMT)
Received: from uscas1p2.samsung.com ( [182.198.245.207]) by ussmges3new.samsung.com (USCPEMTA) with SMTP id 60.A3.19318.40634816; Thu, 4 Nov 2021 15:35:32 -0400 (EDT)
Received: from ussmtrp2.samsung.com (unknown [182.198.245.235]) by uscas1p1.samsung.com (KnoxPortal) with ESMTPA id 20211104193531uscas1p1cae48dc870ce7eeddb0fda48a692b76e~0bu2XTFsZ2966129661uscas1p1S for <@gmail.com>; Thu,
4 Nov 2021 19:35:31 +0000 (GMT)
Received: from ussmgms2.samsung.com (unknown [182.198.245.180]) by ussmtrp2.samsung.com (KnoxPortal) with ESMTP id 20211104193531ussmtrp259aebbaaeb2009ec5c2cfa4688e17b2e~0bu2Wu5F11559415594ussmtrp2b for <@gmail.com>; Thu,
4 Nov 2021 19:35:31 +0000 (GMT)
X-AuditID: cbfec370-c4fff70000014b76-35-618436048490
Received: from ussmtip2.samsung.com ( [203.254.195.94]) by ussmgms2.samsung.com (USCPMMTA) with SMTP id 8C.9C.29549.30634816; Thu,
4 Nov 2021 15:35:31 -0400 (EDT)
Received: from svcwas1 (unknown [105.1.11.102]) by ussmtip2.samsung.com (KnoxPortal) with ESMTPA id

 

 

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CoolBreeze23
Explorer

‎05-11-2021 06:52 AM

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In response to CoolBreeze23

Here is more of the gmail header if you would like to analyze. I do not know what a lot of this stuff means. I will personally contact Samsung tomorrow, tell them about the email received, ask them if this came from Samsung and is this legit. I will post back tomorrow as soon as I hear talk to them.

 

ARC-Authentication-Results: i=1; mx.google.com;
dkim=pass header.i=@samsung.com header.s=mail20170921 header.b=QoOm0pBf;
spf=pass (google.com: domain of noreply.svc@sea.samsung.com designates 211.189.100.12 as permitted sender) smtp.mailfrom=noreply.svc@sea.samsung.com;
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=samsung.com
Return-Path: <noreply.svc@sea.samsung.com>
Received: from mailout2.w2.samsung.com (mailout2.w2.samsung.com. [211.189.100.12])
by mx.google.com with ESMTPS id k7si14396611vsv.281.2021.11.04.12.35.32
for <@gmail.com>
(version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
Thu, 04 Nov 2021 12:35:32 -0700 (PDT)
Received-SPF: pass (google.com: domain of noreply.svc@sea.samsung.com designates 211.189.100.12 as permitted sender) client-ip=211.189.100.12;
Authentication-Results: mx.google.com;
dkim=pass header.i=@samsung.com header.s=mail20170921 header.b=QoOm0pBf;
spf=pass (google.com: domain of noreply.svc@sea.samsung.com designates 211.189.100.12 as permitted sender) smtp.mailfrom=noreply.svc@sea.samsung.com;
dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=samsung.com
Received: from uscas1p1.samsung.com (unknown [182.198.245.206]) by mailout2.w2.samsung.com (KnoxPortal) with ESMTP id 20211104193532usoutp0280a2dc0e4d68368dcfc652047e2ba19a~0bu3cX0-S2618926189usoutp022 for <@gmail.com>; Thu,
4 Nov 2021 19:35:32 +0000 (GMT)
DKIM-Filter: OpenDKIM Filter v2.11.0 mailout2.w2.samsung.com 20211104193532usoutp0280a2dc0e4d68368dcfc652047e2ba19a~0bu3cX0-S2618926189usoutp022
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=samsung.com; s=mail20170921; t=1636054532; bh=egtz+PiCOVS6maMZVs4N/a3MTfNRRCNNUsUA2ucydlY=; h=Date:From:To:Subject:References:From; b=QoOm0pBfggpw6DE9ctt/Eosm++ZWUEvmdaSItIQhivQdo3Vbn8GzxRHkxX9I9cJR/
7rg1sQa2IQMQ+qj/3yTUyhgqPWcdD2eUPhhC46xda9X9r4D+//C7/wvLsK39MUKkyW
SSdardtbIjz8txKdpJQdGQV1NF9RawklR3/RfHtw=
Received: from ussmges3new.samsung.com (u112.gpu85.samsung.co.kr [203.254.195.112]) by uscas1p2.samsung.com (KnoxPortal) with ESMTP id 20211104193532uscas1p2199429a3c1524c44e6df8d93e5d6ca2f~0bu3OyQ9x0972209722uscas1p2k for <@gmail.com>; Thu,
4 Nov 2021 19:35:32 +0000 (GMT)
Received: from uscas1p2.samsung.com ( [182.198.245.207]) by ussmges3new.samsung.com (USCPEMTA) with SMTP id 60.A3.19318.40634816; Thu, 4 Nov 2021 15:35:32 -0400 (EDT)
Received: from ussmtrp2.samsung.com (unknown [182.198.245.235]) by uscas1p1.samsung.com (KnoxPortal) with ESMTPA id 20211104193531uscas1p1cae48dc870ce7eeddb0fda48a692b76e~0bu2XTFsZ2966129661uscas1p1S for <@gmail.com>; Thu,
4 Nov 2021 19:35:31 +0000 (GMT)
Received: from ussmgms2.samsung.com (unknown [182.198.245.180]) by ussmtrp2.samsung.com (KnoxPortal) with ESMTP id 20211104193531ussmtrp259aebbaaeb2009ec5c2cfa4688e17b2e~0bu2Wu5F11559415594ussmtrp2b for <@gmail.com>; Thu,
4 Nov 2021 19:35:31 +0000 (GMT)
X-AuditID: cbfec370-c4fff70000014b76-35-618436048490
Received: from ussmtip2.samsung.com ( [203.254.195.94]) by ussmgms2.samsung.com (USCPMMTA) with SMTP id 8C.9C.29549.30634816; Thu,
4 Nov 2021 15:35:31 -0400 (EDT)
Received: from svcwas1 (unknown [105.1.11.102]) by ussmtip2.samsung.com (KnoxPortal) with ESMTPA id

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CoolBreeze23
Explorer

‎05-11-2021 06:53 AM

Options

PS -  I will personally contact Samsung tomorrow, tell them about the email received, ask them if this came from Samsung and is this legit. I will post back tomorrow as soon as I talk to them.

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