I have a 58” crystal UHD tv and the screen has a black cloud that takes over. Tv powers off then on. The black cloud appears again. A never ending cycle. I’ve attached a picture.
Do I contact Samsung support? The TV is 2 years old.
Let me know next steps as I’ve already done the power cycle reset. No luck.
Thanks for your help.
Vince
Hi @Vince_Barber, it does appear your TV will require an inspection to determine what steps to take to get it working. You can arrange this here: https://www.samsung.com/uk/support/repair/
