Amazon prime error code 9345 Help!

[Nigel Tullett]

For some reason we can’t get Amazon prime video as of yesterday, get error code 9345, have tried all reboots of BB router, refresh app, checked for updates, account is fine,  works on iPad. So it’s something related to Samsung TV which is 65” curved is causing issue. Any ideas?

[manecink01]

Im not sure what to do now

[Babishko]

https://www.windowsdispatch.com/how-to-fix-amazon-prime-video-error-code-9345-payment-issue/

[Babishko]

This is very often a payment card issue, so best make sure your card is up to date before hitting the link I have given you. Good luck with this very troublesome problem. Below is a concise listing of solutions hopefully more related to your television:

[Nigel Tullett · Accepted solution]

Thanks, I checked that and it does seem to flash up as being possible issue but mine was fine . The issue was fixed by setting the Smart Hub, this forced a re log  in of all the apps and fixed the Issue.