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Original topic:

Samsung Smart TV stopped connecting to internet (wifi and Ethernet)

(Topic created on: 17-07-2018 01:09 AM)
Bobik
Apprentice
Options
TV

Hello,

 

I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.

 

These are the solutions I have already tried and that didn't work:

- Reseting the ISP's router + changing it's IP adress

- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)

- Changing DNS to 8.8.8.8 or 8.8.4.4.

- Updating the firmware

- Calling the ISP's hotline

'

My questions are :

- Is it possible to do a factory reset that includes the Network connections?

- Has anybody had the exact same issue as my parents?

- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?

 

I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!

 

 

 

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537 REPLIES 537
3938kate
First Poster
Options
TV
I also had this issue and holding down the power button on remote control to reboot it. worked. connection is now perfect, thanks very much.
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OrtedEkim
First Poster
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TV

I found a fix that seems to work. Just change the password of your WIFI on the modem.  It is a pain because you are going to have to sign in on all of your devices with the new password.  I did this a couple days ago and everything is good.

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EmergingDGM
First Poster
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TV

This worked for me ,thanks bro!

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JD03
First Poster
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TV

Yes, sooo annoying! WiFi works perfectly with every device except the Samsung TV. Have to reboot every. single. day!!!
Best Buy told me it was the WiFi receiver in the tv. Is there a way to fix it? TV works beautifully except for not picking up the WiFi.  We are wired. Don’t know what else to do. Have to reboot to connect every day.  😞

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JD03
First Poster
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TV

Having the same problem. 
I was told it was the WiFi receiver IN the Samsung. My tv is a 2017 curved screen. TV picture, sound...all great. Hope this is fixable. We have done all you have described as well. 
Frustrating! 

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Tim5Ghz
First Poster
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TV

Thank you so much , you just saved the day.

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clore
First Poster
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TV

I'm glad to hear that that worked for you. I've tried it and it still keeps going back to the same problem. My way around it is to use the wifi via my Panasonic Blu Ray player.

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premankampus
First Poster
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TV

Thanks it's really works

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Jdawg2u
First Poster
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TV

Holding the power button actually worked for me.  I would never thought of doing this.  Thank you!!!

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John0047
First Poster
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TV

I had the same problem. I did the hard reset by holding the power button till the TV recycled and came back on. But before I did that I logged onto my Samsung account. After I did that it stayed connected

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