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Original topic:

remove the Samsung TV Ad from homescreen

(Topic created on: 14-09-2022 04:55 PM)
autorick
First Poster
Options
TV

I have recently bought a Samsung QE50Q60BAUXXU

Every time I turn it on or go to the home screen, a really annoying ad starts up for Samsung TV plus, "1000s of movies and TV shows..." 

Does anybody, for the love of god, know how to disable this?

(It's absolutely mad that an automatic ad is built into your own tv!)

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4 REPLIES 4
Neo001
Big Cheese
Options
TV

Hi,

 

You can remove it by keeping the app in focus and pressing the down button to see the options - Move and Remove.

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autorick
First Poster
Options
TV

Thank you, but unfortunately, that's the app you're referring to, not the 'ad', which sits in between the 'apps' logo and the list of apps.

It seems to be hard-baked into screen and not something you can select in the same way you can the app logos.  But any time you run the cursor-box over it (which you pretty much have to every time you try to select an app) the advert for Samsung TV starts playing.

I have already removed the Samsung TV App and it hasn't removed the ad or stopped it for playing sadly.

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Neo001
Big Cheese
Options
TV

I noticed it just now :smiling-face:

I did the following - 

1. Made the Samsung TV Plus app visible again. 

3. Turned on cable TV app ( just to switch to another app) and  then disabled Samsumg TV plus

3. Removed Terrestial Live TV tile ( it keeps coming back though everything i turn on my TV)

4. Forced restarted the TV ( keeping the power button on the remote pressed till i saw the QLED text).

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JAMES4578
Samsung Maker ★
Options
TV

Hi @autorick You could try  @Neo001 's suggestions.

However if that does not work some other advice.   Go to Menu-General-Smart features- Disable Auto Run Smart Hub and Auto Run last app.

To disable personalised Adverts go to Setings-Terms and Privacy.  in privacy Settings Disable I consent to Internet Based Advertisements.  You may need to also disable it the section specifically named I consent to Internet Based Services where it says Enable to make the content and advertising on Smart Tv more interactive. If there is anything else that  you do not want such as Voice Recognition services you wish to disable that as well.  It may then be a good idea to reset PSID  which is the item at the bottom of the list   (ID for personalised services) you may also be able to go to  Broadcasting-Expert Settings and disable Hbbtv.

It is also possible to blacklist certain domains via your Router's Admin settings  though you might find it a bit more involved. The Gitbub article is referring to the US site and not the European communities.

See more in this articles https://www.tab-tv.com/how-to-turn-off-ads-on-samsung-tv/ 

https://gist.github.com/samsung Tv Ads 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .