14-09-2022 04:55 PM in
I have recently bought a Samsung QE50Q60BAUXXU
Every time I turn it on or go to the home screen, a really annoying ad starts up for Samsung TV plus, "1000s of movies and TV shows..."
Does anybody, for the love of god, know how to disable this?
(It's absolutely mad that an automatic ad is built into your own tv!)
14-04-2023 11:03 PM in
This only worked one time. Once the network services came online the Sponsored Content came back.
There is no Samsung solution for this and it has to do with the DNS used in the network connections.
If you have something like AdGuard DNS, the Sponsored Content won't work because AdGuard blocks the advertisements automatically.
You can also use OpenDNS as your DNS server and block ads.samsungads.com and point the TV to the OpenDNS DNS server. I believe their might be more url's needed, but starting with the one mentioned should block most of them.
If you have a firewall, you can block that URL, but it will block for all traffic through the firewall. Pointing a device to a DNS server that blocks the URL will only block it for that device.
I think this is really bad practice by Samsung as I already paid them for the TV. It's not like I am getting the TV for free. If they give me the TV, then I'll suffer through the ads.
14-04-2023 11:41 PM in
I can confirm that I’m still happy that there’s no more advertising. The Home Screen looks like the 2nd photo attached to my previous post. The TV is online I’m only using it for streaming providers and AirPlay. No Adblock DNS service or whatsoever used.
15-04-2023 03:43 AM in
The steps jay122 layed out earler. If you hold the power button and let the TV reboot, it wont have the Sponsored Ads.
On my set it inotially worked until the network came up, then the ads xame back.
IYou can confirm the ads are tied to network DNS settings by
1 - DO NOT have any woreless or wires ethernet connectivity configured. Reboot and the Sponsored Ads shouldn't come up at all. (You won't be able to stream, but this juat for testing)
2 - In my case, I use Adguard as my DNS server and point my TV to it. Adguard blocks ads automatically so the never get to my TV. (You can do the same with OpenDNS, but it takes more work)
29-06-2023 07:02 PM in
I guess you found the solution or gave up by now, but since other people will find this thread here is the solution that seems to work to get rid of the ad APP at the start of the menu line.
Go to APPS and find the Privacy Choices APP (blue square). Open the app and press the Terms and Conditions button.
You are presented with a number of lines which are ticked to say you consent to advertising. Remove all the ticks. Do not tick the box - I agree to all. Save your choices. Exit the App. Hold down the power on/off button on the remote until the TV restarts. Hopefully like me your Advertising App has gone.