08-12-2023 10:56 AM
Hello.
I purchased this QN95B 75" TV from a friend who barely used it a couple of months ago. it's a great TV overall, but recently i am having this issue of turning on only after you unplug it from power. i have seen a few reporting the same problem, where their sets were replaced, however, i don't believe Samsung here will consider it a warranty fix since the TV was not from here originally.
is it a one connect box fault? a cable or software issue?
appreciate your answers
08-12-2023 04:37 PM
Hi @Montaser!
That's not what we like to hear! Could you tell us exactly what happens, when you plug the TV in, and then press the 'On' button on your remote control?
08-12-2023 05:22 PM
Everything works well in the TV except for when it is turned off for a long period (over nights) when i try turning it on the next day using the remote it won't work unless i unplug it from power. Although the red led was on.
What i noticed is when i turn it off using the remote i don't hear this clicking relay sound.
08-12-2023 05:45 PM
Thanks for that, @Montaser. Have you ensured that your TV's software is fully up-to-date? If an update is available, please install this and let us know whether this resolves the issue:
08-12-2023 05:48 PM
The TV is up to date as no new updates are available
08-12-2023 05:53 PM
Thanks for confirming that the software is fully updated. Have you had a chance to look at the suggestions in the guide below (from Samsung Levant) to see if they help?:
https://www.samsung.com/levant/support/tv-audio-video/what-to-do-if-your-samsung-tv-wont-turn-on/