Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

QLED Smarthub not working

(Topic created on: 30/03/20 17:53)
GarthyTV
Apprentice
Options
TV

Hello

 

I have a 43'' QLED Smart TV Model: QE43Q60RATXXU

I received a update on Monday 23rd March, Now running software number: T-MSMDEUC-1352.0 , B1970101/070201 , BT-S

 

Since this update, I struggle to get the smarthub to load, and when it does nothing works what so ever, only YouTube and BBCiPlayer apps.

 

I have tried everything. even resorting to a factory reset, but my TV is having non of it! When I go to do a reset, after putting PIN, it says its resetting, they restarts, and its the same as it was before!

 

I spent 3 hours on Friday on to online support with Samsung, and got no where.

 

Any ideas as this is now driving me nuts!! 

1 Solution


Accepted Solutions
Solution
ChrisM
Moderator
Moderator
Options
TV

Hi @GarthyTV 

 

Let's try a Flash Reset.

 

Star with the TV on. Press & hold the Standby key on the TV for 5 seconds followed by Pressing & Holding the Standby key on the Remote control for 5 seconds. The TV will go off & on a cuple of times before coming back on in the initial install mode.

 

Let us know how you get on.

View solution in context

5 REPLIES 5
Solution
ChrisM
Moderator
Moderator
Options
TV

Hi @GarthyTV 

 

Let's try a Flash Reset.

 

Star with the TV on. Press & hold the Standby key on the TV for 5 seconds followed by Pressing & Holding the Standby key on the Remote control for 5 seconds. The TV will go off & on a cuple of times before coming back on in the initial install mode.

 

Let us know how you get on.

View solution in context

GarthyTV
Apprentice
Options
TV
Just tried, and nothing what so ever!
GarthyTV
Apprentice
Options
TV
Scrap that. It worked!

All reset and everything seems stable!

So far so good!
nicnoc
Apprentice
Options
TV
sorted
0 Likes
ChrisM
Moderator
Moderator
Options
TV

Great news, @nicnoc!

0 Likes