Hi all
My first post.
I have a Samsung Business TV at home.
Unboxed it, ran the setup including a software update to version T-KSU2EDEUC-2220.9
All working fine except Smarthub.
When I click APPS and go into SmartHub (after logging into my Samsung account), I'm presented with a screen showing the preinstalled apps and nothing else. I can't click anywhere, the screen just seems frozen. Cant get to the search function so cant install Netflix and other apps.
To date I have done the following:
1. Used the device features to check the TV and smartfeatures.
2. Reset Smarthub
3. Reset the TV several times.
4. Called Samsung UK support. The agent was clearly reading from a script and had me do a smarthub reset again before concluding I should just monitor the issue for now.
I'm want to try downgrading the firmware to see if that helps but I cannot find any previous firmware on the Samsung website - only manuals.
Please does anyone have any suggestions? It seems I'm stuck with a TV where the apps/Smarthub simply don't work.
Thank you.
