NEVER EVER BUY SAMSUNG TV AGAIN!!!

[Members_iRRqaNh]

The only tvs I have ever bought are from Samsung but no more. I can't trust their quality anymore. I bought a UE58TU7100 model back in 2021 and it broke down in 2023, 4 months after its warranty finished. The tv won't turn on, led kept flashing and rebooting, there would be a light bluish tint on the screen but it will go black then reboot again with no picture or sound.  I bought another model which came with 5 year warranty and that one is working fine in guest room. I bought their Qled QE6580C QLED tv on 2nd January 2024  for £1000 and it came with 12 months warranty and guess what that tv just stopped working days a month after its warranty ran out. This tv has the same issue as the one I bought back in 2021. The screen turns on to a light tint and then goes black again and repeats the cycle with red led flashing. According to the internet its the backlight failure but to have same failure on two of Samsung tvs products one of which costs a thousand pounds only for it to last a year is just wrong. I have £1000 paper weight on the table now. I don't even know what to do anymore other than buy a cheaper Hisense or TCL tv as I don't trust the quality of these new tvs anymore. If they going to stop working i might as well buy the £350 tv rather than £1000.

UPDATE: Guess what I just checked my samsung account and checked the warranty on my products page and it said the warranty finished on 31-01-2025 so yesterday and my 2 days before warranty finished. Can I contact customer service to help me get a free repair or is it going to be there standard reply that nothing they can do since its out of 12 months warranty even if its by a day?

[5ayf]

All you can do is call and see what they can do. A few days here and there is nothing and I would imagine Samsung to work with you. Let us know.

[samfan124325]

I've had a samsung tv myself about 9 years ago that was great but nowadays especially the edge lit models are rubbish. I needed a new tv recently but got another lg after a tv repair mate of mine said don't touch samsung at all you can't get prism sheets for them and if they are burnt the tv is scrap. Also I'd recommend getting a replacement tv from richer sounds they offer a 6 year warranty with most of there tvs and excellent customer service 👍

[samfan124325]

Alan fleckney on YouTube has excellent vids on what goes wrong with samsung tvs and how much a hassle they can be he is also a tv repair technician

[JAMES4578]

Companies such as Richer Sounds and John Lewsis  do offer longer warranties , sometimes Samsung offers 5 year warranties on paricular models from participating retailers (you do have to register for this).

Whilst some customers have issues with Samsung Tv's a number do not,  personally my Samsung models to date have lasted a long time.  Around 7 years though is the average lifespan for modern models.

I think your only option really is to exercise your consumer rights with the retailer  (under the 2015 consumer Rights Act).  However after six months the onus is more on the consumer to prove that the product was faulty at the time of purchase.   More details here https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

[Scotcruz]

Totally echo with the OP. I was in the exact situation and was given a run around by Samsung Customer Service.. never again.. LG got my money

[Daz73r]

I've had mine just over 5 years had no problems with it but you will always get the odd bad one in all companies just bad luck imo

[Ieshadover]

I am with you. Bought an expensive Samsung TV and they pushed out and update (worked fine before update) but now changes on terms and conditions, so essentially bricked. They insist is hardware, though every connect just fine and it seems all networks. And now I have to pay to fix it.

I have two TLC, one 8 years old know what still works both of them. I will never buy a samasung TV again.