20-10-2022 03:58 PM in
Hi all, my elderly mother just got the TV above. She finds the smart remote too small and cant see the buttons well so she is using the standard remote but i notice the Guide button has been replaced by Disney + button
Please can anyone tell me the shortcut to get the TV Guide on screen which displays current programmes and up and coming programmes
Its driving us a little crazy?!
20-10-2022 04:16 PM in
20-10-2022 04:31 PM in
Thanks for looking! Its a bit crazy - we have same tv from 2021 and its got a Guide button. We've tried all sorts, like double pressing or press and hold 'CH List' but nothing . . . i really hope there is a shortcut somewhere...
20-10-2022 06:17 PM in
@Maddyc75: I'm sorry to hear of your frustration surrounding this matter. I have looked into this for you, and the only means of bringing up the Guide on this model is by briefly clicking the channel up/down button on the Smart Remote. I understand that this may not be ideal, however I feel that the simple interface of the Smart Remote will make accessing the Guide second nature once your mum is used to it.
20-10-2022 06:30 PM in
Thank you for your answer, this is extremely frustrating and not a suitable solution. My mother is 78 years old and the buttons on the smart controller are too small for her to see. Is there really no alternative? im struggling to belive this from Samsung. Surely everyone would have the need for a TV Guide but not everyone wants a direct Disney + button . . . .
Will a previous version Samsung standard remote with 'Guide' button work?
20-10-2022 08:20 PM in
@Maddyc75: I certainly appreciate your concerns. You mentioned that you have a 2021 model where the remote features a Guide button. If you try your remote with your mums TV, does it function as expected? If so, then please take a look at the genuine replacement option linked below, which features a Guide button instead of the dedicated Disney+ button.
I hope this helps.
07-11-2022 12:12 PM in
I had same issue. The Guide can only be accessed using the Smart remote. The standard remote supplied (BN59-01315N) doesn’t provide any means to access Guide. I overcame this issue by sourcing from Amazon (price £9) Samsung remote BN59-01315B that has Guide instead of Disney button. Otherwise the replacement is identical to the one supplied.
23-11-2022 02:20 AM in
Same issue here, luckily I have a good solution,I have a Samsung TV from 2013 es8000 the remote is much better,has a backlight, guide,even my Samsung HTS remote works perfectly,so Go on eBay buy 1, I've given my spare to her, listen Samsung, stop assuming users are tech savvy, simplicity not buttons for streaming services not needed essentially,if you own Disney streaming apps you'll definitely know how to find them on these TV hub menu's,they appear on the hub home screen,so please drop the streaming buttons please
26-11-2022 10:52 AM - last edited 26-11-2022 10:52 AM
28-11-2022 12:16 PM in
Thank you for the advice, i think this may be the best option and yes i agree with you, not evryone wants a Disney/streaming button and its very easy to navigate to the app instead whereas to have the tv guide missing completely is not a solution!