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Original topic:

Q7FN defect?

(Topic created on: 29-01-2019 03:03 PM)
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AdamsQLED
Apprentice
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I've looked at many DSE shots and I haven't seen any that match mine. Is that what this is? I'm guessing I'll need to swap it out with another. What do you guys think?

NOTE: The images enhce the defect so it's not as prevelant to the naked eye, but it is definilty still there.

stupid upside downstupid upside downWhite screenWhite screen

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7 REPLIES 7
AndrewL
Moderator
Moderator
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@AdamsQLED: Do you have any external devices connected to the TV? Are you in a particular screen or display mode when you experience this issue? Does it occur across all channels and sources?
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AdamsQLED
Apprentice
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It's all sources. I thought the same thing so I checked that, too.

But I do have a PS4 and soundbar connected.

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AndrewL
Moderator
Moderator
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If you go to Settings > Support > Self Diagnosis > Picture Test, does the issue persist or do you get any 'Fail' messages?
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AdamsQLED
Apprentice
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I'll report back later, after I'm home. Thanks for the replies so far, though.

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AndrewL
Moderator
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No problem, @AdamsQLED. Let me know how you get on.
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AdamsQLED
Apprentice
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I ran the test and the problem still persists. During the tests, the blemish was barely noticeable during the vertical line images, but still there.

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Leg2ion
Pathfinder
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Swap it if still under warranty!  This looks similar to mine when I first purchased it - more noticeable when watching football and the camera panned horizontally. I found once noticed your eye is drawn to it.

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