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Original topic:

Q-symphony, bad voice quality and low volume. Sales pitch?

(Topic created on: 09-07-2023 01:18 AM)
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EddyMe
Journeyman
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Hello.

Just bought QN85B 60" tv and HW-Q610B soundbar. Connected with HDMI eArc and according to the information on the TV the q-symphony is activated. However, voice quality and volume that comes out from the TV is terrible 😔.

When watching movies it's almost impossible to hear people talk due to low volume and voices are also very cr*ppy. Is there anything to do or is q-symphony just a sales pitch but in reality totally worthless? Had high expectations but are bow disappointed.

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7 REPLIES 7
Ginga_p
Troubleshooter
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In the sound settings have you turned on the arc setting. And tried turning from pcm to auto or vice versa.
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EddyMe
Journeyman
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Thanks for the reply. Yes, arc is activated and I have also tried with pcm on/auto. Unfortunately, barely any difference.

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Ginga_p
Troubleshooter
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What source are you running into your tv
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EddyMe
Journeyman
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Hi,

Nothing, right now 100% apps. Netflix, YouTube and some other apps for movies and different content. 🤷

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Ginga_p
Troubleshooter
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Doesnt seem to be much on it about as im sure youve found. One post mentioned try moving your router away from the sound bar (i cant see this will help but hey ho) another said to test using a optic cable from tv to sound bar then if that sound good its an issue with a hdmi board. Sorry couldnt help more
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EddyMe
Journeyman
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Thanks for all the suggestions. Can possibly test with a new hdmi cable but don't think that's the problem. I'm using the one that came with the soundbar and it's labeled samsung and arc. 

If anyone else has any tips, it's welcome 🤗

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BRBugg
First Poster
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I have exactly the same problem.  Background Sounds are SOOO Loud they drown out any voices so you turn up the volume so you can hear the conversations, then some totally random background noise blasts through almost rupturing an ear drum so you have to either Mute or turn the volume down.  I can believe I spent this much on such junk.  My old system (also Samsung) was half the price and 10 times better audio.

 

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