Q-symphony, bad voice quality and low volume. Sales pitch?

[EddyMe]

Hello.

Just bought QN85B 60" tv and HW-Q610B soundbar. Connected with HDMI eArc and according to the information on the TV the q-symphony is activated. However, voice quality and volume that comes out from the TV is terrible 😔.

When watching movies it's almost impossible to hear people talk due to low volume and voices are also very cr*ppy. Is there anything to do or is q-symphony just a sales pitch but in reality totally worthless? Had high expectations but are bow disappointed.

[Ginga_p]

In the sound settings have you turned on the arc setting. And tried turning from pcm to auto or vice versa.

[EddyMe]

Thanks for the reply. Yes, arc is activated and I have also tried with pcm on/auto. Unfortunately, barely any difference.

[Ginga_p]

What source are you running into your tv

[EddyMe]

Hi,

Nothing, right now 100% apps. Netflix, YouTube and some other apps for movies and different content. 🤷

[Ginga_p]

Doesnt seem to be much on it about as im sure youve found. One post mentioned try moving your router away from the sound bar (i cant see this will help but hey ho) another said to test using a optic cable from tv to sound bar then if that sound good its an issue with a hdmi board. Sorry couldnt help more

[EddyMe]

Thanks for all the suggestions. Can possibly test with a new hdmi cable but don't think that's the problem. I'm using the one that came with the soundbar and it's labeled samsung and arc. 

If anyone else has any tips, it's welcome 🤗

[BRBugg]

I have exactly the same problem.  Background Sounds are SOOO Loud they drown out any voices so you turn up the volume so you can hear the conversations, then some totally random background noise blasts through almost rupturing an ear drum so you have to either Mute or turn the volume down.  I can believe I spent this much on such junk.  My old system (also Samsung) was half the price and 10 times better audio.

[Tubby02]

Its put me off it. My tv rattles anyeay

[Edd09]

Hello, i had the same problem and i was very disappointed by this, but after a long search i discovered 5 minutes ago that you can activate the voice enhancement mode whit the soundbar remote, press the "cog" button until the soundbar says "voice enhancement off" then press the up or down button to change to "voice enhancement off" and voila, im so happy now