Dolby Atmos, QE55Q80D and. HW-Q600C, Q-Symphony, Atmos Greyed out?

[HobGoblyn]

Hi all

A little confused over the correct sound settings for my Samsung Q80 TV and Q600C soundbar.

I have the soundbar connected by a decent 8K HDMI cable going to the eARC port on the TV

I have the TV sound set to:  Q-Symphony TV + Q6C Series Soundbar (HDMI-eARC)

I have the Sound Mode set to: Adaptive Sound

I subscribe to the highest Netflix service

No matter whether I'm watching a  Dolby Atmos Netflix, PS5 or anything else, whenever I go into Sound / Expert Settings, Dolby Atmos is always greyed out?

I currently have my Sound Expert settings set as follows

Balance: Greyed Out

Woofer & Equaliser: Left set at default settings

HDMI-eARC Mode: Auto (only Auto or Off available)

Digital Output Audio Format: Auto (only Auto or PCM is available, Pass-through is greyed out)

Dolby Atmos: Greyed Out

Auto Volume: Greyed out

Sound Feedback: Low

Simultaneous Optical output: Off

Surely I should be at least getting Dolby Atmos on Netflix?   

Many thanks 

[Obsydian]

Hello, what makes you thing it is NOT Dolby Atmos ?

I usually check the miniscule soundbar display or try the Smarttthings app, Soundbar.

[HobGoblyn]

I'm presuming, possibly wrongly,  that as the option to turn Dolby Atmos on or off is completely greyed out, it's not working?

[HobGoblyn]

won't let me edit above post.

Downloaded smartthings but my soundbar doesn't have network capabilities hence Smartthings can't see it

[Members_scAAy9T]

Hi,

Can I ask did you sort this, I am having the exact same issues as yourself, all connections are correct, all firmware is the latest. When I am through the tv speakers Dolby Atmos is working though as soon as I either do Q symphony or just the Q600c on its own it is as you say greyed out.

Regards

Daz

[JoSmoo]

Interested to know if there is a solution to this.  I'm having exactly the same issue as you.   Fingers crossed somebody knows the answer!