Offline ?

[Randomhelp]

Why does app say tv is offline so regularly - even though tv is on ? 

[ChrisP88]

@Randomhelp Hello and welcome to the Community!

To help other users, can you include details on the TV you own and which app you are referring to?

[Randomhelp]

• This relates to the iPhone  app and it’s the remote controller app; 

[Randomhelp]

it’s the “” smart things”  app - it does its diagnostic thing but doesn’t inform me of its conclusion